Publisher 2002 hangs

[Mjm]

When trying to open some of my MSPUB files, the application just hangs. I
have tried re-installing & my XP system is fully up-to-date. When I send in
the error message and go to the recommendations, it says to update to a newer
version of 2002 which I don't want to do - I like 2002 and I don't want to
spend the money - or to check my system, which I did. I have changed my
printer name as someone recommended - no change & I have tried to move some
of the FONTS - also to no avail. I don't know where to get some help??? By
the way some of my Publisher files open just fine, but others do not.

 

[Mary Sauer]

It would be helpful to know the error. When the error message comes up there is
a details button, what does the message say when you select the details button?

When you say you tried to move some fonts, were you successful? How many fonts
do you have installed?
Publisher 2002 stops responding when you open or save a Publisher file
http://support.microsoft.com/kb/317070/en-us

Do you have Norton?
How to use Office programs with the Norton AntiVirus Office plug-in
http://support.microsoft.com/kb/329820/en-us

Have you changed printers?

 

[Mjm]

Error message is: Microsoft Publisher has encountered a problem and needs to
close. We are sorry for the inconvenience.

AppName: mspub.exe AppVer: 10.0.6842.0 ModName: mspub.exe
ModVer: 10.0.6842.0 Offset: 00012908

Other times I get message when I have to close after a LOOONG time.
You chose to end the nonresponsive program, Microsoft Publisher.
The program is not responding.
szAppName : MSPUB.EXE szAppVer : 10.0.6842.0 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000
At this point when I look at the error report it says:
C:\DOCUME~1\Owner\LOCALS~1\Temp\WER4fd5.dir00\MSPUB.EXE.mdmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WER4fd5.dir00\appcompat.txt

The file that is related to this message is 46024 KB, but I have not had
problems opening this large file previous to 2009.

Yes, I was able to move about 200 fonts - identified with an A to a
different folder.
I still have 554 fonts identified with an O or TT icon.

I changed printers only because someone told me that may be a problem, but
it didn't seem to help, so I am back on my original printer.

No, I don't have Norton installed anymore. I quit using it about 2 years ago.

Hope that helps with the overall picture. Any help is appreciated.

 

[Mary Sauer]

It could be a driver causing you grief, I'd look into a graphics/video driver
and perhaps a printer driver. Publisher saves all printer information in all
programs, it very well could be the files are looking for a particular printer
driver.
How to troubleshoot video issues in Office programs
http://support.microsoft.com/kb/907349/en-us

 

[Mjm]

I ran thru the instructions to troubleshoot the video issues - no difference.
Any other ideas? Also checked the drivers for the printer - same as
originally installed over a year ago.

 

[Mjm]

Still having problem - looked on another website and they said that Microsoft
was aware of this problem with Publisher 2002 on XP, yet I can't find a fix
anywhere except for SP 2 which I have already installed SP3 and that did not
seem to do it. What more fonts can I move? Would that help?

 

[John Inzer]

When trying to open some of my MSPUB files, the application just
hangs. I have tried re-installing & my XP system is fully
up-to-date. When I send in the error message and go to the
recommendations, it says to update to a newer version of 2002 which I
don't want to do - I like 2002 and I don't want to spend the money -
or to check my system, which I did. I have changed my printer name
as someone recommended - no change & I have tried to move some of the
FONTS - also to no avail. I don't know where to get some help???
By the way some of my Publisher files open just fine, but others do
not.

===================================
Maybe something in the following articles will
offer some ideas:

(322079) PUB2002: "Publisher Has Encountered
a Problem and Needs to Close" Error Message
When You Start Publisher
http://support.microsoft.com/kb/322079/en-us

(322075) PUB2002: Publisher or Computer
Stops Responding After You Try to Start Publisher
http://support.microsoft.com/?kbid=322075

(313937) The program stops responding when
you try to open or to save a file in an Office 2002
program and in an Office 2003 program
http://support.microsoft.com/kb/313937/en-us

(322119) PUB2002: Publisher Stops
Responding (Hangs) When You Try to Start
or Use It
http://support.microsoft.com/?kbid=322119

(289010) Large Publisher 2000 publication
opens slowly in Publisher 2002 or 2003
http://support.microsoft.com/?kbid=289010

(839121) "The memory could not be written"
error message when you start Publisher 2002
http://support.microsoft.com/?kbid=839121

--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Mjm]

322119 worked for me - I just renamed an old printer with my main printer
name and made the old printer my default printer and the problem went away.
I will reload my main printer later and I am sure it will work ok then.
Thanks so much!
I had tried renaming my default printer, but that alone didn't do it.

 

[John Inzer]

322119 worked for me - I just renamed an old printer with my main
printer name and made the old printer my default printer and the
problem went away. I will reload my main printer later and I am sure
it will work ok then. Thanks so much!
I had tried renaming my default printer, but that alone didn't do it.

============================
You're welcome.

Thanks for the update.

--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk