Publisher 2002 SP3 colors prints in greyscale only

[Bill Hunt]

I'm using Publisher 2002 SP3 on XP Home 5.1.2600 and an HP 970Cxi color
deskjet. I have 4 users set up in XP. Color documents print in color from
all user except one, from which they print greyscale even though the print
options say color!. For this user, I cannot find a setting/option that is
different to any other user. The document also prints in greyscale from any
other user! Worse, if I open another user's color document in the offending
user, it also prints in greyscale! And worst, if I save that document back
to another user from the offending user, thereafter the document will only
print in greyscale whichever user I print it from!
Regards,
Bill Hunt.

 

[Mary Sauer]

HP Deskjet Printers - The Printer Will Not Print in Color
http://h10025.www1.hp.com/ewfrf/wc/...n&cc=us&product=61818&dlc=en&docname=bpd09113

 

[Bill Hunt]

Mary, the site you reference is only applicable if the printer will not
print anything in color. My printer does print in color except when I use
Publisher in one particular user so it is not the printer at fault. If I make
a publication containing color in any other user, that will print in color.
Also, I have printed an Excel spreadsheet with color from the "offending"
user - and that is OK. Surely it must be some setting in Publisher, but I've
checked all I can and find no difference from settings in other users.
Thanks for trying, anyway.
Regards,
Bill Hunt.

 

[Mary Sauer]

Look in the commercial printing dialog. Maybe something was checked that you have
overlooked.
Tools, Commercial printing, color printing, colors tab. Click the reset button.

 

[Bill Hunt]

Mary,
Thanks for getting me further - at least I now know where the problem is,
but still have no idea as to how to fix it. My version of Publisher does not
have the 'Colors' tab or 'Reset' button you speak of. When I click on
'Tools', 'Commercial Printing tools . . .' all I get is a single dialog box
with three parts, 'Print all colors as' with a number of options and
'Composite RGB' (ticked for all documents in all users}, 'Selected Spot
Colors' with three buttons all greyed out and 'Colors to be used in
printing'. This latter part is the problem. In publications under any other
user, the colours actually used in the document are shown, whereas every
publication in the offending user has only 'Main (Black)' and 'Accent 1 (75%
tint of black)'. The 'Help' button in this dialog just brings up a blank
help screen and there are no other buttons except 'OK' and 'Cancel'; there
seems to be no way of changing anything here: do you know where I can make
changes? Many thanks!
Regards,
Bill Hunt.

 

[Mary Sauer]

Some things to try:


When you check the commercial tools, do you have a publication open?
Have you tried a "detect and repair" under help? If your print help screen doesn't
appear then you have other issues.
Does this happen with every publication? Publisher saves all printer information with
every publication. Select another (you can install a generic printer) default printer
before opening Publisher, then select the HP when the user goes to print.

Try Tools, options, print tab, tick the "print line by line."

Maybe this software? It was released July 2005.
Image Zone Express software for photo editing, printing and sharing
HP Deskjet 970cxi Printer
http://h10025.www1.hp.com/ewfrf/wc/...t=61818&lang=en&cc=us&softwareitem=oj-31933-2

You might try re-installing the printer driver, it is always better to completely
remove the driver and then re-install.
How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

CMYK printed colors do not match the screen colors correctly in Publisher 2002
http://support.microsoft.com/default.aspx?scid=kb;en-us;281739

 

[Bill Hunt]

Mary, many thanks for continuing to make suggestions. I will try them but do
not hold out much hope. I have only one installation of Publisher wihich is
used by all 4 users defined in the operating system. There are absolutely no
problems with Publisher in 3 of the users - everything works fine. So I
can't see 'detect and repair' working, although, as I said, I will try. The
problems occur only with the one user. Even if I were to delete and
re-define the user, the big problem is that all that user's Publisher
documents have this problem in-built, so I really need a way of changing each
document.
Regards,
Bill Hunt.

 

[Mary Sauer]

Bill, Completely remove the driver from this user's machine and re-install.
How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

 

[Bill Hunt]

Mary, I'm sorry if I didn't make the situation clearer before. All 4 users
are on one machine, i.e. I have defined 4 users via XP on a single PC, so all
are using the same instance of Publisher and the same instance of the printer
driver. I can ony surmise that the problem is in relation to the Publisher
settings for the particular user. The problem is certainly that, somehow, for
the offending user, 'Tools, Commercial Printing Tools, Color Printing' has
only black & 75% black colours listed in the 'Colors to be used in
publication' box regardless of the fact that, on the screen there are mutiple
colors; this is the same for every publication under that user. For the
other 3 users, all the colors used in the publication appear. What is
needed, for the offending user, is somehow to tell Publisher that all the
colors used in the document need to appear in that box. There seems no way
of setting that or doing anything with the colors that appear in that box.
Regards,
Bill Hunt.

 

[Mary Sauer]

Bill, Have you used a mail merge in Publisher?

The "Color Printing" command is unavailable in Publisher 2003 and in Publisher 2002
http://support.microsoft.com/default.aspx?scid=kb;en-us;279385

 

[Bill Hunt]

Mary, no, I haven't used mail merge and that is not the problem. 'Color
Printing' is not greyed out as the link you gave suggests. But I am now even
more frustrated, a I find that if, when logged into the offending user, I
print in 'draft' mode, ALL the colors appear as I intended them to. They
just won't print in 'Normal' or 'Best' mode. Please believe me when I say
that there are NO problems with publications created and printed under any of
the other 3 users I have, provided I print the publication in one of those
users. For publications created under the offending user, even trying to
print them when logged into another user doesn't work (except in 'draft' mode
of course!). What is annoying is that I cannot tell Publisher that I want to
use in printing all the colors I have used in the publication - it simply
won't let me change anything (even though NOTHING is grayed out).

 

[Mary Sauer]

Bill, I have read almost every document HP has concerning your issue. I am stumped.
Open the printers folder, right-click the printer, click "printing preferences."
There are times the settings here will override the program settings.

 

[Bill Hunt]

Mary, many thanks for your efforts and suggestions. I have read the HP
documents ,too, but am convinced that the problem lies with Publisher and the
inability to change the 'Colors to be used in printing' dialogue. I shall
try to follow up with MS directly. If I do ever find a solution, I will post
it here, so you will know, too. In the meantime, thanks again for all your
efforts!
Regards and Best Wishes,
Bill Hunt.