Publisher 2003 and printing - eats up memory

[Bert Onstott]

I wonder if you could help me with a problem I've been seeing for quite a
while.

I have a Dell Inspiron laptop with 2 GB of memory, Vista Home Premium, and
an HP OfficeJet K5400 printer, Office 2003.

When I print multiple copies of a single page Publisher document, the
physical memory usage reported by Task Manager grows gradually until the a)
the print job completes, or the computer hangs, having run out of memory.

For example, I tried printing 100 copies of a Publisher document; the
physical memory started out at about 900 K, then built until it reached 1.8G+
and the computer hung. It's so bad I have to manually power down to recover.


Is there something about spooling that could avoid this problem?

This only seems to happen with Publisher - other office applications don't
seem to have the problem.

 

[Mary Sauer]

Is your driver current?
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc=en&product=2511767
HP has support documents, have you looked at them. They have a diagnostic
utility that you can run.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c01072463&dlc=en&product=2511767

Have you tried disabling the spooler and enabling *Print directly to the
printer*?

 

[Bert Onstott]

Mary -

1. Yes, the driver is current.
2. The tool you recommend doesn't apply to this problem, and is no help.
3. Spooling is enabled, with the Start printing immediately option selected.
If I change it to print directly to the printer, Publisher refuses to print
more than a single page. ?? If I request 50, I only get one. Obviously, I
can't live with this.


I looked in Event Viewer; there were 42 instances of the following error at
about 3:00 AM today (505 total):

Windows Servicing failed to complete the process of changing update Aux from
package WindowsUpdateClient-SelfUpdate-Aux-AuxComp-Package_en-US(Language
Pack) into Staged(Staged) state

and 7 (66 total) instances of this error at about the same time:

Windows Servicing failed to complete the process of setting package
WindowsUpdateClient-SelfUpdate-Aux-AuxComp-Package_en-US (Language Pack) into
Install Requested(Install Requested) state

In the past 24 hours, there were 175 instances of this warning (516 in the
last 7 days, 14,651 total):

The print spooler failed to reopen an existing printer connection because it
could not read the configuration information from the registry key
S-1-5-18\Printers\Connections. The print spooler could not open the registry
key. This can occur if the registry key is corrupt or missing, or if the
registry recently became unavailable.

I've completely uninstalled and reinstalled the printer more than once, and
this problem persists.

Any help would be appreciated.

 

[Mary Sauer]

Do you have automatic updates scheduled for 3 am? Can you disable automatic
updates? Yours is more a Windows issue than a Publisher problem.
I just don't know enough about this to help. I'd ask in a Vista forum.

 

[Bert Onstott]

OK. Thanks.