Publisher and 1&1

T

The Cat

I've just spent days putting a 15-page website together on Publisher 2003.
After registering a domian name and getting a web host (1&1) I thought it
would be plain sailing to get the site up and running.

I've just spent 40 minutes on the phone to 1&1 and I'm none the wiser or
further forward into how I can get my site up.

I've followed the Help on Publisher and followed the instructions to the
letter but still nothing. 1&1 even got me to download another FTP Server
(Wise-FTP) and try doing it through that but again nothing.

Any suggestions because I can't afford to tear anymore hair out!!

The Cat
Clueless in Dunfermline
 
T

The Cat

Mary,

Thanks for that. However, as a complete novice, I shall take my preferred
option of having a good cry and going to my bed for ten to twelve hours.
Perhaps it'll make some sense in the morning because at the moment it justs
makes me feel rather stupid.

Paul
 
D

DavidF

Paul,

Don't feel too stupid...or as someone from England told me, like a "dimbo".
1&1 is not really clear about how and where to upload your files. And their
customer support leaves a bit to be desired too. I spent quite a bit of time
helping another person with the same problem.

In that case at least, it wasn't clear as to where to upload the files. If
you are able to access your webspace by FTP, then the index.htm file and
index_files folder need to be uploaded to the root folder which just shows a
"/."

If this doesn't help clarify your issue, then before you post back, log into
your control panel, and check a couple things for me. I don't remember
exactly how you get there, but check under Domain management or some such.
You will want to get to where you see your domain name listed in a box where
the menu items are New, Destination, Contact, DNS, Transfer, Google
sitemaps, Extras, and Info. What does it say under Destination? Does it say
Home Directory?

Then check the box beside your domain name, and click the Destination menu
item, and then Show Destination. Then look under Home Directory, and see if
the Existing directory is a simple forward slash with a period, like this /.
If it isn't then make note of what it is, when you post back.

DavidF
 
J

JoAnn Paules [MVP]

Just a tidbit of info - recently another MVP used 1&1. To say that he was
displeased with them would be stating it mildly.
 
T

The Cat

I have woken up this morning with a fresh desire to beat this problem.
Apologies for the post of self-pity!

David,

I have gone into the Domain Overview section of the 1and1 Control Panel. I
have ticked the box beside jocknroll.co.uk (my chosen domain) but as soon as
I do that the destination menu greys out.

Stupid question: do I have to save the web pages I've produced (as made on
Publisher) as "index.htm" or "index.html" ?

I'll be back in a few minutes once I've had a brain-food breakfast of muesli
and caffeine!

Cheers

Paul
 
T

The Cat

JoAnn,

I'm on a tight budget and the price of 1&1's beginner package suits me. What
disappoints me most is that things aren't explained very well for us novices.
I am by no means an idiot but I'm finding the whole process rather
frustrating and I feel stupid.

Paul

--
www.jocknroll.co.uk...coming soon!!


JoAnn Paules said:
Just a tidbit of info - recently another MVP used 1&1. To say that he was
displeased with them would be stating it mildly.

--

JoAnn Paules
MVP Microsoft [Publisher]




The Cat said:
I've just spent days putting a 15-page website together on Publisher 2003.
After registering a domian name and getting a web host (1&1) I thought it
would be plain sailing to get the site up and running.

I've just spent 40 minutes on the phone to 1&1 and I'm none the wiser or
further forward into how I can get my site up.

I've followed the Help on Publisher and followed the instructions to the
letter but still nothing. 1&1 even got me to download another FTP Server
(Wise-FTP) and try doing it through that but again nothing.

Any suggestions because I can't afford to tear anymore hair out!!

The Cat
Clueless in Dunfermline
 
D

DavidF

I would let Publisher use the default index.htm, assuming you are using Pub
2003.

Let's assume that for the moment, your settings are correct in your control
panel on 1&1. You can use the FTP program you downloaded, or set up your FTP
connection with Publisher. To use Publisher read the following article:
http://msmvps.com/blogs/dbartosik/pages/80556.aspx

If you are going to use a form on your site, then you will have to use HTTP
uploading protocol. "How to publish a Publisher web in HTTP":
http://msmvps.com/blogs/dbartosik/pages/80557.aspx

You might want to try using Wise-FTP right now. Open that program, and setup
your FTP connection. You might read the instructions under help in Wise_FTP.
You will use ftp.jocknroll.co.uk as your address, and then the username
provided you by 1&1, should be something like this "n1234567", and a
password that might look like "4RL1tQ9G" ...once again given to your by 1&1.
While you are in the process, you might see a Passive Mode option, and you
might want to clear that if it is checked...especially if you can't login to
your account.

Once you have your ftp site created, then login to your site. You should
probably see a ".index.html.old" file, and a "logs" folder. If you do, then
this is your root directory and where you upload your Publisher produced
"index.htm" file, and "index_files" folder.

Good luck...

DavidF
 
T

The Cat

Hi David,

Problem 1: Received the following error message: "This error message is
usually associated with an attempt to access an FTP (File Transfer Protocol)
web site through a fire wall/proxy server and the proxy settings are not set
correctly to gain access.
To avoid this error message, change the FTP proxy settings to allow access
to the site." when trying to Open URL in Publish dialog box.

Problem 2: In Wise_FTP I get this error messgae "There was an unexpected
disconnect from server. Do you want to re-connect?" It doesn't let me.

I've followed your very helpful blogs to the letter so it must be me, I'm a
jinx!!

Paul
 
D

DavidF

So disable your firewall...go back and read the troubleshooting article that
Mary referenced.

DavidF
 
D

DavidF

And if you cleared Passive, try checking it.

And go back to your site, log in, and make sure your home directory is
pointing to the "/." by looking Show Destination...I think it is one of your
menu choices.

You will just have to keep playing with it, try setting it in Network
places, etc, until you figure it out.

Good luck.

DavidF
 
T

The Cat

I believe the two problems below were caused as a result of me changing the
B6dU8XyZ style password to something more memorable...which I then forgot
that I had done! Sorry.

I uploaded the index_files within Wise-FTP. But where do I go from here in
terms of 1&1. When I spoke to someone from 1&1 last night they said that
website was coming up with loads of "binary". On the Wise-FTP there's a bit
called Transfer Mode with three choices, ASCII, Binary and Auto. Which one(s)
should I select?

When I get into the Control Panel in 1&1 there's a section called Webspace
Explorer. In it there are two folders, Logs and index_files, and 1 x TMP
file, 13 x HTM files (page numbers), 1 x HTM file (index.htm), 1 x XML
(filelist.xml) and 1 x PUB (index.htm.pub). Am I in the right place and what
do I do? I have a feeling the PUB file shouldn't be there because 1&1 said
they don't support PUB files.

I'm going to get some Aspirin...

Paul
 
J

JoAnn Paules [MVP]

Did you look at GoDaddy?

--

JoAnn Paules
MVP Microsoft [Publisher]




The Cat said:
JoAnn,

I'm on a tight budget and the price of 1&1's beginner package suits me.
What
disappoints me most is that things aren't explained very well for us
novices.
I am by no means an idiot but I'm finding the whole process rather
frustrating and I feel stupid.

Paul

--
www.jocknroll.co.uk...coming soon!!


JoAnn Paules said:
Just a tidbit of info - recently another MVP used 1&1. To say that he was
displeased with them would be stating it mildly.

--

JoAnn Paules
MVP Microsoft [Publisher]




The Cat said:
I've just spent days putting a 15-page website together on Publisher
2003.
After registering a domian name and getting a web host (1&1) I thought
it
would be plain sailing to get the site up and running.

I've just spent 40 minutes on the phone to 1&1 and I'm none the wiser
or
further forward into how I can get my site up.

I've followed the Help on Publisher and followed the instructions to
the
letter but still nothing. 1&1 even got me to download another FTP
Server
(Wise-FTP) and try doing it through that but again nothing.

Any suggestions because I can't afford to tear anymore hair out!!

The Cat
Clueless in Dunfermline
 
D

DavidF

I don't use Wise-ftp, so my best guess is Auto.

Go back to the Webspace Explorer, keep the logs folder (that is part of your
webstats, and other 1&1 files), I doubt that you need the tmp file...but
that shouldn't be causing a problem. Perhaps rename it, by adding ".old" to
the file name. Then if you discover you need it, you can rename it and
remove the .old extension. Delete the 13 HTM files, the index.htm file, and
the filelist.xml, and the Pub file. In other words, clean up the folder.

Then go back to your Pub file. Publish to the Web, to a folder on your
computer somewhere you can find it. Then open Wise-FTP, find the folder that
you saved the HTML files in, and upload the newly created index.htm file and
the index_files folder...probably using the Auto.

DavidF
 
R

Rob Giordano \(Crash\)

whew...31,000 lines of binary junk for the home page alone.


|I believe the two problems below were caused as a result of me changing the
| B6dU8XyZ style password to something more memorable...which I then forgot
| that I had done! Sorry.
|
| I uploaded the index_files within Wise-FTP. But where do I go from here in
| terms of 1&1. When I spoke to someone from 1&1 last night they said that
| website was coming up with loads of "binary". On the Wise-FTP there's a
bit
| called Transfer Mode with three choices, ASCII, Binary and Auto. Which
one(s)
| should I select?
|
| When I get into the Control Panel in 1&1 there's a section called Webspace
| Explorer. In it there are two folders, Logs and index_files, and 1 x TMP
| file, 13 x HTM files (page numbers), 1 x HTM file (index.htm), 1 x XML
| (filelist.xml) and 1 x PUB (index.htm.pub). Am I in the right place and
what
| do I do? I have a feeling the PUB file shouldn't be there because 1&1 said
| they don't support PUB files.
|
| I'm going to get some Aspirin...
|
| Paul
|
|
|
| --
| www.jocknroll.co.uk...coming soon!!
|
|
| "DavidF" wrote:
|
| > So disable your firewall...go back and read the troubleshooting article
that
| > Mary referenced.
| >
| > DavidF
| >
| > | > > Hi David,
| > >
| > > Problem 1: Received the following error message: "This error message
is
| > > usually associated with an attempt to access an FTP (File Transfer
| > > Protocol)
| > > web site through a fire wall/proxy server and the proxy settings are
not
| > > set
| > > correctly to gain access.
| > > To avoid this error message, change the FTP proxy settings to allow
access
| > > to the site." when trying to Open URL in Publish dialog box.
| > >
| > > Problem 2: In Wise_FTP I get this error messgae "There was an
unexpected
| > > disconnect from server. Do you want to re-connect?" It doesn't let me.
| > >
| > > I've followed your very helpful blogs to the letter so it must be me,
I'm
| > > a
| > > jinx!!
| > >
| > > Paul
| > > --
| > > www.jocknroll.co.uk...coming soon!!
| > >
| > >
| > > "DavidF" wrote:
| > >
| > >> I would let Publisher use the default index.htm, assuming you are
using
| > >> Pub
| > >> 2003.
| > >>
| > >> Let's assume that for the moment, your settings are correct in your
| > >> control
| > >> panel on 1&1. You can use the FTP program you downloaded, or set up
your
| > >> FTP
| > >> connection with Publisher. To use Publisher read the following
article:
| > >> http://msmvps.com/blogs/dbartosik/pages/80556.aspx
| > >>
| > >> If you are going to use a form on your site, then you will have to
use
| > >> HTTP
| > >> uploading protocol. "How to publish a Publisher web in HTTP":
| > >> http://msmvps.com/blogs/dbartosik/pages/80557.aspx
| > >>
| > >> You might want to try using Wise-FTP right now. Open that program,
and
| > >> setup
| > >> your FTP connection. You might read the instructions under help in
| > >> Wise_FTP.
| > >> You will use ftp.jocknroll.co.uk as your address, and then the
username
| > >> provided you by 1&1, should be something like this "n1234567", and a
| > >> password that might look like "4RL1tQ9G" ...once again given to your
by
| > >> 1&1.
| > >> While you are in the process, you might see a Passive Mode option,
and
| > >> you
| > >> might want to clear that if it is checked...especially if you can't
login
| > >> to
| > >> your account.
| > >>
| > >> Once you have your ftp site created, then login to your site. You
should
| > >> probably see a ".index.html.old" file, and a "logs" folder. If you
do,
| > >> then
| > >> this is your root directory and where you upload your Publisher
produced
| > >> "index.htm" file, and "index_files" folder.
| > >>
| > >> Good luck...
| > >>
| > >> DavidF
| > >> | > >> >I have woken up this morning with a fresh desire to beat this
problem.
| > >> > Apologies for the post of self-pity!
| > >> >
| > >> > David,
| > >> >
| > >> > I have gone into the Domain Overview section of the 1and1 Control
| > >> > Panel. I
| > >> > have ticked the box beside jocknroll.co.uk (my chosen domain) but
as
| > >> > soon
| > >> > as
| > >> > I do that the destination menu greys out.
| > >> >
| > >> > Stupid question: do I have to save the web pages I've produced (as
made
| > >> > on
| > >> > Publisher) as "index.htm" or "index.html" ?
| > >> >
| > >> > I'll be back in a few minutes once I've had a brain-food breakfast
of
| > >> > muesli
| > >> > and caffeine!
| > >> >
| > >> > Cheers
| > >> >
| > >> > Paul
| > >> > --
| > >> > www.jocknroll.co.uk...coming soon!!
| > >> >
| > >> >
| > >> > "DavidF" wrote:
| > >> >
| > >> >> Paul,
| > >> >>
| > >> >> Don't feel too stupid...or as someone from England told me, like a
| > >> >> "dimbo".
| > >> >> 1&1 is not really clear about how and where to upload your files.
And
| > >> >> their
| > >> >> customer support leaves a bit to be desired too. I spent quite a
bit
| > >> >> of
| > >> >> time
| > >> >> helping another person with the same problem.
| > >> >>
| > >> >> In that case at least, it wasn't clear as to where to upload the
| > >> >> files.
| > >> >> If
| > >> >> you are able to access your webspace by FTP, then the index.htm
file
| > >> >> and
| > >> >> index_files folder need to be uploaded to the root folder which
just
| > >> >> shows a
| > >> >> "/."
| > >> >>
| > >> >> If this doesn't help clarify your issue, then before you post
back,
| > >> >> log
| > >> >> into
| > >> >> your control panel, and check a couple things for me. I don't
remember
| > >> >> exactly how you get there, but check under Domain management or
some
| > >> >> such.
| > >> >> You will want to get to where you see your domain name listed in a
box
| > >> >> where
| > >> >> the menu items are New, Destination, Contact, DNS, Transfer,
Google
| > >> >> sitemaps, Extras, and Info. What does it say under Destination?
Does
| > >> >> it
| > >> >> say
| > >> >> Home Directory?
| > >> >>
| > >> >> Then check the box beside your domain name, and click the
Destination
| > >> >> menu
| > >> >> item, and then Show Destination. Then look under Home Directory,
and
| > >> >> see
| > >> >> if
| > >> >> the Existing directory is a simple forward slash with a period,
like
| > >> >> this
| > >> >> /.
| > >> >> If it isn't then make note of what it is, when you post back.
| > >> >>
| > >> >> DavidF
| > >> >>
| > >> >> | > >> >> > Mary,
| > >> >> >
| > >> >> > Thanks for that. However, as a complete novice, I shall take my
| > >> >> > preferred
| > >> >> > option of having a good cry and going to my bed for ten to
twelve
| > >> >> > hours.
| > >> >> > Perhaps it'll make some sense in the morning because at the
moment
| > >> >> > it
| > >> >> > justs
| > >> >> > makes me feel rather stupid.
| > >> >> >
| > >> >> > Paul
| > >> >> > --
| > >> >> > www.jocknroll.co.uk...coming soon!!
| > >> >> >
| > >> >> >
| > >> >> > "Mary Sauer" wrote:
| > >> >> >
| > >> >> >> A reference article:
| > >> >> >> How to trouble-shoot Publisher web upload issues
| > >> >> >> http://msmvps.com/blogs/dbartosik/archive/2006/01/07/80560.aspx
| > >> >> >>
| > >> >> >> --
| > >> >> >> Mary Sauer MSFT MVP
| > >> >> >> http://office.microsoft.com/
| > >> >> >> http://msauer.mvps.org/
| > >> >> >> news://msnews.microsoft.com
| > >> >> >>
http://officebeta.iponet.net/en-us/publisher/FX100649111033.aspx
| > >> >> >>
| > >> >> >> | > >> >> >> > I've just spent days putting a 15-page website together on
| > >> >> >> > Publisher
| > >> >> >> > 2003.
| > >> >> >> > After registering a domian name and getting a web host (1&1)
I
| > >> >> >> > thought
| > >> >> >> > it
| > >> >> >> > would be plain sailing to get the site up and running.
| > >> >> >> >
| > >> >> >> > I've just spent 40 minutes on the phone to 1&1 and I'm none
the
| > >> >> >> > wiser
| > >> >> >> > or
| > >> >> >> > further forward into how I can get my site up.
| > >> >> >> >
| > >> >> >> > I've followed the Help on Publisher and followed the
instructions
| > >> >> >> > to
| > >> >> >> > the
| > >> >> >> > letter but still nothing. 1&1 even got me to download another
FTP
| > >> >> >> > Server
| > >> >> >> > (Wise-FTP) and try doing it through that but again nothing.
| > >> >> >> >
| > >> >> >> > Any suggestions because I can't afford to tear anymore hair
out!!
| > >> >> >> >
| > >> >> >> > The Cat
| > >> >> >> > Clueless in Dunfermline
| > >> >> >> > --
| > >> >> >> > www.jocknroll.co.uk...coming soon!!
| > >> >> >>
| > >> >> >>
| > >> >> >>
| > >> >>
| > >> >>
| > >> >>
| > >>
| > >>
| > >>
| >
| >
| >
 
T

The Cat

David (and JoAnn and Mary),

Unbelievably, and after a 70 minute call to 1&1 which was as much use as a
trapdoor in a canoe, I've got my website up and running. Just don't ask me
how because I'm still scared that it'll all come come crumbling down any
minute now.

So many thanks for your patience and understanding and if you feel like
voting for your Top 10 Scottish singles of all-time (as well as your Worst)
feel free to visit the site.

Cheers

Paul
Having a lie down
Dunfermline
 

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