R
rossm
We take a lot of publisher jobs on, and we are plagued by problems. Not with ripping or printing, but just with the state the files open up in. For example, today I worked on 4 customers publisher files.
With the first, most of the text boxes were cutting of the last few lines of the text content, the customer was dismayed when I showed her on screen asking what "I'd" done to her files. This was of course using the customers own fonts. This is a recurring problem many many publisher files exhibit
The second job, the customer had somehow embedded all the text as wmf resulting in horribly distorted and squashed text
The third job, the main embedded eps had corrupted somehow and the main heading, created with the 'WordArt' was just an absurd jumble of letters, this too happens often
The last job, again, was hiding the last lines of text in most of the text boxes
I'm not ranting against publisher, we've taken publisher files for 4 or so years now, and we get a lot of work by being one of the few printers who accept it. I'm also very glad to hear publisher 2003 will produce composite postscript (just hope it works as advertised!) but I just get dismayed by the problems we encounter.
With Adobe programs, Quark, Freehand etc we never have problems like these, files open exactly as they were when they left the customers computer, and if their are problems they are clearly identified and flagged. Publisher seems to take a "don't mention it and maybe he wont notice" approach. The result being that a job that will take minutes to process and get to the rip with other programs will take a half hour with Publisher
Is there any tips either for our end or the customers that will help preserve the integrity of the files when they are transported between the customers machine and our system? In a professional print environment you don't expect, and neither do you have the time, for files to require so much 'repair' at such a basic level, i.e text should stay where its put, graphics shouldn't mysteriously disappear, Microsoft shouldn't include features (I'm thinking of the cursed wordart) unless they can give a guarantee that the artwork will remain intact when opened on another machine and printed on a different printer.
Any ideas or tips would be appreciated. Our setup is win2k, fiery rip, ABDick DPM (although as I say the ripping isn't usually the problem)
Thank you
With the first, most of the text boxes were cutting of the last few lines of the text content, the customer was dismayed when I showed her on screen asking what "I'd" done to her files. This was of course using the customers own fonts. This is a recurring problem many many publisher files exhibit
The second job, the customer had somehow embedded all the text as wmf resulting in horribly distorted and squashed text
The third job, the main embedded eps had corrupted somehow and the main heading, created with the 'WordArt' was just an absurd jumble of letters, this too happens often
The last job, again, was hiding the last lines of text in most of the text boxes
I'm not ranting against publisher, we've taken publisher files for 4 or so years now, and we get a lot of work by being one of the few printers who accept it. I'm also very glad to hear publisher 2003 will produce composite postscript (just hope it works as advertised!) but I just get dismayed by the problems we encounter.
With Adobe programs, Quark, Freehand etc we never have problems like these, files open exactly as they were when they left the customers computer, and if their are problems they are clearly identified and flagged. Publisher seems to take a "don't mention it and maybe he wont notice" approach. The result being that a job that will take minutes to process and get to the rip with other programs will take a half hour with Publisher
Is there any tips either for our end or the customers that will help preserve the integrity of the files when they are transported between the customers machine and our system? In a professional print environment you don't expect, and neither do you have the time, for files to require so much 'repair' at such a basic level, i.e text should stay where its put, graphics shouldn't mysteriously disappear, Microsoft shouldn't include features (I'm thinking of the cursed wordart) unless they can give a guarantee that the artwork will remain intact when opened on another machine and printed on a different printer.
Any ideas or tips would be appreciated. Our setup is win2k, fiery rip, ABDick DPM (although as I say the ripping isn't usually the problem)
Thank you
