Publisher will not load

[Missouri Agent]

I am at my wits end. I bought a new HP Pavilion zd8000 in July of this year.
I moved all my data from a Dell desktop to the laptop. Everything loaded just
fine, except Publisher 2003.

I am trying to install P 03 from a Microsoft cd. I have tried on other
desktops, and cd works just fine. It is not the cd. Put it into the laptop
and I receive a "Patch package could not be found" error.

After 25+ hours with tech support at Microsoft and HP, I still have no
answers. HP said it is a Microsoft registry error. Microsoft wants me to go
back to HP b/c Windows XP came loaded on the laptop. HP said to reload XP.
It's a new laptop. I will not risk my data to reload XP.

Can anyone help?? I am a small business owner that would just like to use
the software I am used to. So far, support at HP and Microsoft has been
lacking. No one wants to step up to the plate.

 

[Mary Sauer]

You receive the "This patch package could not be opened" error message in an Office
program
http://support.microsoft.com/default.aspx?scid=kb;en-us;295823

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301

 

[Missouri Agent]

Mary -

Thank you for your quick response.

I've been to this link a dozen times. Installer clean up cannot locate any
publisher files on my computer. Publisher has never been loaded onto it - as
it is new and the cd won't load.

The computer came with windows xp and office basic - publisher isn't part of
basic.

I am hoping you have another idea??

 

[Mary Sauer]

Can you log onto an administrator account and install?
Have you tried copying the disk to the hard drive and installing from there?

How to use a setup log file to troubleshoot setup problems in Office 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;826511

Do you have Norton? Disable script blocking and in Norton options, misc. clear Office
Plug-in.

Setup or repair quits unexpectedly with no error message when you try to setup or to
repair Office 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;833267

 

[Missouri Agent]

Mary -

I am the administrator account. HP also had me try copying the disk to the
hard drive and then installing. The same thing happens.

I also followed your steps for Norton. That did ot solve the problem.

I printed off the setup log file article. I'll need to take some additional
time to look that over, read and follow the instructions.

I appricate your time and will report back. I am willing to take most any
step to resolve tihs problem. I do not want to reload Windows XP.

Thanks!