Put Entourage on send menu (word).

[Rodolfo Fontes]

Hi group,

Today i was trying to send a mail through Microsoft Word 2004, and on
"send to" menu were just 2 options: Microsoft Power Point and Mail.
I´ve selected "mail" and it opened the default mail program of the
system, not the Entourage. How Can i set to open the Entourage??

Thanks,
Rodolfo Fontes

 

[Daiya Mitchell]

Go into apple's Mail program, and in Mail>Preferences, set the default email
app to Entourage. It will still say Mail as HTML or Mail as Attachment in
the menu, but it will call Entourage (as will mail-to links on the web).

 

[Rodolfo Fontes]

Thanks Daiya!
It worked!

Go into apple's Mail program, and in Mail>Preferences, set the default
email
app to Entourage. It will still say Mail as HTML or Mail as Attachment in
the menu, but it will call Entourage (as will mail-to links on the web).




--
Daiya Mitchell, MVP Mac/Word
Word FAQ: http://www.word.mvps.org/
MacWord Tips: <http://www.word.mvps.org/MacWordNew/>
What's an MVP? A volunteer! Read the FAQ:

 

[Daiya Mitchell]

Glad to help.

Thanks Daiya!
It worked!

 

[Merlin]

I have quite the opposite problem! I cannot make the Office suite take
any notice of the default mail client set in the Mail app.

Send to in Word (etc) starts Entourage (which I don't use). Default
mail client is set to Eudora.

This is the S&T edition of Word with all the updates (11.1) running
under OSX 10.3.9.

Maybe the OP can tell me how he set his up <grin>. But more seriously,
is there anything else which needs to be set to get Office to behave as
I would like it to please?

Thanks

Merl.

 

[Daiya Mitchell]

Hmm. Check the relevant Help topics and make sure you did everything right:
Set your default e-mail program
What programs are required to send documents in e-mail?

Guessing: maybe you did everything right, but for it to take effect, you
need to quit all programs, including the Database Daemon. Have you logged
in and out since making the change?

 

[Merlin]

Thanks for the quick response, Daiya!

Yes, also a restart after rechoosing Eudora in Mail as the default
client.

I don't understand your question about what programs are required. I
assumed Word and Eudora but maybe I'm missing something?

Thanks

Merl

 

[Daiya Mitchell]

No, that was just one of the Help topics proving that Eudora should work,
but it also says:

 

[Daiya Mitchell]

[accidentally sent previous message too soon]

No, that was just one of the Help topics proving that Eudora should work (I
was too lazy to add quotations marks),
but it also says:

€ You cannot send documents from Microsoft Office if your default e-mail
program runs in the Classic environment.
€ Sending documents in e-mail might not work across electronic mail
gateways.

The Help topic does not specify Eudora version--is it a particularly new
one?

Which program is called by mail-to links in Word/Excel etc?

Does Send To as Attachment get the same results as Send To as HTML? Which
Send To are you using?

 

[Merlin]

I'm using Eudora 6.2.1 under OSX (I don't have a classic environment on
this machine).

I had been using send as attachment, I've just tried send as HTML. Both
start Entourage.

One other piece of background, in case it's relevant, this is a new
machine (G4 PB). Send to Eudora worked on my previous machine: Pismo,
10.3.? - can't remember what revision it was at before I switched, Word
version was the same, Eudora was a little older I think.

 

[Daiya Mitchell]

I'm afraid I haven't a clue.

Which program is called by mail-to links in Word/Excel etc? What about
mail-to links on the web?

 

[Merlin]

OK Daiya, thank you very much for thinking this through with me - and
for the very quick turnaround!! I'll do some more sleuthing and if
(when?) I find a solution or even significant clues I'll post it back
here.

 

[Corentin Cras-Méneur]

OK Daiya, thank you very much for thinking this through with me - and
for the very quick turnaround!! I'll do some more sleuthing and if
(when?) I find a solution or even significant clues I'll post it back
here.

All I can think of is a problem at the system level. As far as I know,
Office just sends the file to the application the System says handles
e-mails.
These problems are unfortunately rather frequent. You set the app in
Mail and the settings doesn't quite propagate to the entire system.
Try using RCDefaultApp (http://www.rubicode.com/Software/RCDefaultApp/ )
to properl setup your e-mail client. This app accesses the data at a
"deeper" level and it might just do the trick.


Corentin

PS: I also use Eudora and have no problem - I really suspect that the
information is not properly registered at the system level.

 

[Merlin]

All I can think of is a problem at the system level. As far as I know,
Office just sends the file to the application the System says handles
e-mails.
These problems are unfortunately rather frequent. You set the app in
Mail and the settings doesn't quite propagate to the entire system.
Try using RCDefaultApp (http://www.rubicode.com/Software/RCDefaultApp/ )
to properl setup your e-mail client. This app accesses the data at a
"deeper" level and it might just do the trick.


Corentin

PS: I also use Eudora and have no problem - I really suspect that the
information is not properly registered at the system level.

Thanks Corentin, I'd not heard of the app before so tried it
immediately. Unfortunately ......

What was interesting was that when I started up the pref pane it showed
Eudora 6.2.1 as the default email app already - suggesting perhaps that
the default is set correctly and that Word is ignoring it? So I
selected "another" and "recommended apps" and the pref pane showed
Eudora dimmed, changing to all apps brought it up and I chose it again.
Still no luck.

So I set it to Mail app, and Word still sent the document to Entourage.
I'm beginning to wonder if it wasn't a poor choice I made at Office
install time. Or maybe a corrupted prefs file? I'm hesitant to delete
all my Word / Office prefs as I have just about got it set up the way I
like it with this one exception ....

Do you happpen to know any other apps which use the same mechanism to
send docs to an email client? That would allow me to check the
mechanism as well as the set pref.

Thanks for the ideas ....!

Merl

 

[Daiya Mitchell]

What was interesting was that when I started up the pref pane it showed

Eudora 6.2.1 as the default email app already - suggesting perhaps that
the default is set correctly and that Word is ignoring it?

If you test mail-to links in Safari or another web browser, that will give
you a hint whether it is the OS or Office. This page has a bunch of mail-to
links--links designed to open up a new message in your email software--if
you have not yet tested this because you didn't know what I was talking
about or where to find such links. It's not quite the same mechanism, but it
ought to all work similarly.
http://www.macilife.com/contact/index.html

If the mail-to links work in Safari, you could also create some mail-to
links in Word or Excel and see how they work, to narrow down the problem.
(Tools | AutoCorrect, AutoFormat As You Type, check the box for "replace
internet paths with hyperlinks, exit, then type an email address in a doc.
That will create a mail-to link).

Did you restart or login/logout after using RCDefaultApp? That might make a
difference.

DM

 

[Corentin Cras-Méneur]

Thanks Corentin, I'd not heard of the app before so tried it
immediately. Unfortunately ......

What was interesting was that when I started up the pref pane it showed
Eudora 6.2.1 as the default email app already - suggesting perhaps that
the default is set correctly and that Word is ignoring it? So I
selected "another" and "recommended apps" and the pref pane showed
Eudora dimmed, changing to all apps brought it up and I chose it again.
Still no luck.

I wonder why Eudora is dimmed now... You might have a permission error
on the drive. You should try repair Permissiosn using Disk Utility.

I hope it's not something deeper.

So I set it to Mail app, and Word still sent the document to Entourage.
I'm beginning to wonder if it wasn't a poor choice I made at Office
install time. Or maybe a corrupted prefs file? I'm hesitant to delete
all my Word / Office prefs as I have just about got it set up the way I
like it with this one exception ....

I doubt it could be an Office pref. As far as I know, Office only reads
the information from the system and sends the file to the app registered
there.

Do you happpen to know any other apps which use the same mechanism to
send docs to an email client? That would allow me to check the
mechanism as well as the set pref.

There are two access opint for the aops that deal with the various
Internet protocols:
- The higher level: internet config, inherited from the MacOS 9 era, but
it's just a frontend nowadays
- the lower level: Launch Services, that deals not only with internet
protocols, but with all files types throughout the system. Internet
Config is only around as a front-end nowadays that simply reads the
information from Launch Services.
If the communication between LaunchServices and Internet Confg is
deffective, you end up with problems like the ones you describe here.

It might also be worth trashing some system cache files to see whether
it restores proper access to the LaunchServices.
I suspect Office reads from Internet Config (as it did in the Past in
the MacOS 9 era) and IC does not communicate well with LS (where Eudora
was properly registered).

Corentin

 

[Corentin Cras-Méneur]

If you test mail-to links in Safari or another web browser, that will give
you a hint whether it is the OS or Office.

Not really... It depends on whether the app accesses the InternetConfig
database or the LaunchServices (see my other post) :-\


Corentin

 

[Daiya Mitchell]

If you test mail-to links in Safari or another web browser, that will give

Not really... It depends on whether the app accesses the InternetConfig
database or the LaunchServices (see my other post) :-\

Ah, thanks Corentin. Very informative.

 

[Merlin]

If you test mail-to links in Safari or another web browser, that will give
you a hint whether it is the OS or Office. This page has a bunch of mail-to
links--links designed to open up a new message in your email software--if
you have not yet tested this because you didn't know what I was talking
about or where to find such links. It's not quite the same mechanism, but it
ought to all work similarly.
http://www.macilife.com/contact/index.html

If the mail-to links work in Safari, you could also create some mail-to
links in Word or Excel and see how they work, to narrow down the problem.
(Tools | AutoCorrect, AutoFormat As You Type, check the box for "replace
internet paths with hyperlinks, exit, then type an email address in a doc.
That will create a mail-to link).

Did you restart or login/logout after using RCDefaultApp? That might make a
difference.

Thanks Daiya!

I tried the mail to links in Safari and they work correctly, I can
determine which email app (Mail or Eudora) is used using the default app
pref pane.

Making a mail to link in Word and clicking it also opens the correct app
as defined by the default app pref pane.

Logging out / in does not seem to be necessary. For the mail to links
mentioned above it switches on the fly. When I was setting the default
app before, even a system restart did not change Office behaviour.

So where does THAT leave us??!!

Thanks again to you both for sticking with this.

Merl

 

[Merlin]

I wonder why Eudora is dimmed now... You might have a permission error
on the drive. You should try repair Permissiosn using Disk Utility.

I hope it's not something deeper.

I hope so too <grin>.

I attributed it to it being the app already set as default, therefore
you would not neded to choose it again. But that's only my
interpretation.

I repaired permissions anyway and it changed nothing.

There are two access opint for the aops that deal with the various
Internet protocols:
- The higher level: internet config, inherited from the MacOS 9 era, but
it's just a frontend nowadays
- the lower level: Launch Services, that deals not only with internet
protocols, but with all files types throughout the system. Internet
Config is only around as a front-end nowadays that simply reads the
information from Launch Services.
If the communication between LaunchServices and Internet Confg is
deffective, you end up with problems like the ones you describe here.

It might also be worth trashing some system cache files to see whether
it restores proper access to the LaunchServices.
I suspect Office reads from Internet Config (as it did in the Past in
the MacOS 9 era) and IC does not communicate well with LS (where Eudora
was properly registered).

You will have seen in my reply to Daiya that mail to links in Word
documents work fine. Do you happen to know which of the two mechanisms
you describe Word uses to send things to an email app? Could it be a
different mechanism in these two cases? Sounds unlikely to me but you
never know!

Otherwise we seem to be left wiith Word doing different things with the
same pref.

I mentioned earlier in the thread that this is the student & teacher
edition. You don't suppose, just maybe, that in this edition send via
email is hard wired to use Entourage?

Thanks Corentin!

Merl