PWA crashes when user accesses tasks

[patrickk]

We're experiencing a problem in which a user attempts to access her
tasks in PWA (Project Server 2003) and the browser completely
crashes. We've narrowed it down to the inclusion of a custom field in
the default timesheet view. When that field is removed, the user can
load the tasks page in PWA. When the custom field is included, the
browser crashes. What makes this wierd is that it ONLY affects this
one user. All 100+ other users on PWA don't have this problem when
the custom field is in the timesheet view.

Additionally, I've seen a few posts that suggest it may be related to
a Google or Yahoo toolbar. To my knowledge, the user has not had a
foreign toolbar on her system. To further rule this out, we've logged
into PWA as that user on other PC's (up to 5 or 6 now) with clean
installs and the browser crashes every time. On the same machines,
however, a different user can properly load the Tasks/timesheet view
in PWA with no problem.

Please help, thanks!

 

[Marc Soester]

This may be a far shot, but if you can try to rebuild the profile of this use
and try it again. It did help in some isntances for us.
Hope this helps

 

[Marc Schoeni]

Patrick,

We have seen similar issues with the "view availability" in PWA Resources.
Even though it sounds like there might be a relation to the PWA ActiveX
controls/grid that crash, I don't think this is the issue here since the
user experiences the same behavior on other machines as well.

The only thing that comes into my mind is there could be negative values in
the DB web tables for the specific timesheet user. That's what caused our
issue in the resource availability, in this case there were negative or
duplicate values in the table MSP_WEB_Resource_Settings.

Hope this gives you an idea on where to start... Unless you or somebody from
your company knows SQL and the PS2003 fairly well, you might have to open a
PSS call to solve this issue.