Question about .ost file

  • Thread starter Brian Dougherty
  • Start date
B

Brian Dougherty

i have a user who logs into a VPN connection, then launches Outlook directly
from his laptop. He is not using a terminal server such as Citrix. He does
this on two diffrent laptops, plus a desktop in his office which is connected
by LAN.

He moves items from his Inbox to subfolder called General. When he works
offline, he has 20 emails in the General folder, when he comes into the
office and connected through a LAN, the general folder may only have 12
items, and the other items are in his Deleted Items folder. He insists that
he is not deleting them, and no one else has access to his Inbox to delete
items. Is there a setting that will move the items into his Deleted Items
folder? We have recreated his .ost file a number of times, and he still has
the problem. Any help would be greatly appreciated.
 

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