Question about Outlook 2007

[Graham R Seach]

Hi guys,

I have been unable to view attachments of any file type using Outlook 2007
on Vista Ultimate.

* When I try to view an attachment, for example a GIF file, I get a message
box saying "The operation Failed. An object could not be found."
* When I try to save the attachment, I get a message box saying "Cannot save
the attachment."
* When I try to "preview" the file, I get a page with a message saying "This
file cannot be previewed. Try opening the file in the program in which it
was created."

I can, however, view, preview and save the same files on Windows XP / Office
2003. Is anyone able to shed any light on this please?

- Graham

 

[Diane Poremsky {MVP}]

have you tried office diagnostics yet? That should be the first step.

does this happen for every attachment - from gif to jpg to pdf to word and
excel files or does it only happen with some file types?

 

[Graham R Seach]

Hi Diane,

Diagnostics revealed nothing. Did it twice.

The behaviour occurs no matter the file type. Even simple txt files fail to
open.

- Graham

 

[Diane Poremsky {MVP}]

have you checked the secure temp folder?
http://www.slipstick.com/outlook/securetemp.htm

 

[Graham R Seach]

Hi Diane,

The folder had a lot of stuff in it, so I cleared it of all but cookies. No
change - the problem still exists.

- Graham

 

[Diane Poremsky {MVP}]

was that the internet temp or the content.outlook folder?

 

[Graham R Seach]

Hi Diane,

Yes you're right; I had deleted temporary files in Internet Explorer.

I then looked in
c:\users\gseach.andromeda\appdata\local\microsoft\windows\temporary internet
files\content.outlook\alq0yqk4
....but the folder was empty.

This is the folder pointed to in the Registry.

- Graham

 

[Bull]

I am having the same problem too, has there been any resolution?

 

[Graham R Seach]

Nope. Still can't read attachments!

- Graham

I am having the same problem too, has there been any resolution?

 

[Frenk]

Are you ba any chance using Symantec Antivirus software?

http://service1.symantec.com/suppor...4430b74b4f4ba805882573c60003a35c?OpenDocument

 

[Graham R Seach]

BINGO!! Thank you; I should have known SEP would be to blame!

- Graham