question on Mail Recipient as attachment

[Michael ( Massachusetts )]

We have a user that in WORD or EXCEL will create a document / spead sheet and
then click on File -- SEND TO and then select Mail Recipient as attachment..
when she does this Internet Wizard starts up ....
On my computer my Groupwise(email) applciation kicks in and the file is
attached to the email....
and I can send it out... Is there a location where I can tell OFFICE what
application to run ... associate with .....
any information would be great....

 

[Plasticgeek]

What version of Word/Excel are you using? What email program/version are you
using? I'm assuming the OS is W2K based on the Internet wizard starting.

 

[Michael ( Massachusetts )]

the user with the issue is Running WIndows xp With the latest patches...
word is 2002 ( 10.2627.2625) Excel is 2002 ( 10.2614.2625)
the Email application is Novell Groupwise 6.5 and yes it is just he Internet
connection wizard... Just wondering if there is a location under tools '
options ..where you can tell office what to run... cause this was working at
one point .. the user must of click on something or corrupted something...

thanks...

 

[Plasticgeek]

Open the Internet Options from the Control Panel (Start>Settings>Control
Panel). In
the Internet Properties window select the 'Programs' tab. In the Internet
programs box make sure that your email program is selected. Outlook express
is the default most of the time. You may have to re-boot to get this to
work (Microsoft is funny sometimes). This tells MS Office to open the
selected email program when using that option from Office programs. Also
insure your Office suite has ALL updates installed as this could/will affect
things.

 

[Michael ( Massachusetts )]

thanks... we were looking into that for one of the first things....all of our
users actually have the same settings under the PROGRAM tab under Internet
Options and any changes under the PROGRAM tab under Internet options had no
affect..--

we were thinking that it would seem to be a setting somewhere under word or
excel...since it is word / excel that you are running first when you create
the document / spread sheet..

yes we do have all the current updates for Office..

 

[Plasticgeek]

This is the settings for changing Office programs for the email. I had the
same problem using Outlook 2003 with Office 2000 products and had to update
both programs. I also had the same problem with the changes made (in
Internet options) not taking affect right away. If not already tried - Close
your email program also after changing the program options. I have someone
who has Groupwise and Office looking into other options also to see if we are
missing anything.

 

[Michael ( Massachusetts )]

Was wondering if you have talked to and have gotten a reply from any of your
Groupwise users ... And maybe you can ask them if there is a value in the
registry where I can run regedit and change the value ... thanks again for
the time spent....

 

[Plasticgeek]

Hi, I found no other information that would change that. Everyone has the
setting previously stated and all works fine. I don't know where the
registry settings are located so I can't help there.
You could try searching the registry for instances of Outlook Express (which
is what the system is trying to install when sending email from Word/Excel)
and determine from there what entry needs to be changed to groupwise.
Sorry I can't help further.