questions on picture display and updates -- Office XP/2002

[pjs]

Two questions on Office XP/2002:

a) I recently replaced my old graphics card with an ATI Radeon 9550 with 256
mb of video RAM. If I use any resolution greater than 1024 x 768, pictures
in Publisher 2002 or Word 2002/XP do not display. All I get are the four
corner circles indicating a picture is there and the Picture toolbar pops
up. PowerPoint 2002/XP displays images just fine. I would like to use higher
resolutions, but not having the pictures display is a real downer.

b) perhaps related, maybe not: when I visit the Office Update site, after
examining the Office program I have, the site lists "Service Pack 3 for
Office 2003" as a critical update. I don't see anything indicating that this
SP would apply to Office XP/2002 as well and I only have XP/2002 running on
this computer.

Can someone offer any guidance on either or both of these issues?

Thanks
Paul S.

 

[JoAnn Paules [MVP]]

On the first issue, make sure you have the most current drivers. Do not
assume that it shipped with them.

Also, try the following:
Control Panel - Display - Settings - Advanced - Troubleshoot, and drag the
Hardware acceleration slider down.


--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

 

[Mary Sauer]

Read the third FAQ here
Q: Why can I not see images/shapes/lines when editing my publication?
http://ed.mvps.org/Static.aspx?=Publisher/FAQs

 

[pjs]

Hi, the driver update (there was one posted just recently) fixed the
problem. Thanks very much.

Any thought on the question regarding the Office Update?

Thanks again
pjs

On the first issue, make sure you have the most current drivers. Do not
assume that it shipped with them.

Also, try the following:
Control Panel - Display - Settings - Advanced - Troubleshoot, and drag the
Hardware acceleration slider down.


--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

Two questions on Office XP/2002:

a) I recently replaced my old graphics card with an ATI Radeon 9550 with
256 mb of video RAM. If I use any resolution greater than 1024 x 768,
pictures in Publisher 2002 or Word 2002/XP do not display. All I get are
the four corner circles indicating a picture is there and the Picture
toolbar pops up. PowerPoint 2002/XP displays images just fine. I would
like to use higher resolutions, but not having the pictures display is a
real downer.

b) perhaps related, maybe not: when I visit the Office Update site, after
examining the Office program I have, the site lists "Service Pack 3 for
Office 2003" as a critical update. I don't see anything indicating that
this SP would apply to Office XP/2002 as well and I only have XP/2002
running on this computer.

Can someone offer any guidance on either or both of these issues?

Thanks
Paul S.

 

[Bob I]

Updates are version specific.

Hi, the driver update (there was one posted just recently) fixed the
problem. Thanks very much.

Any thought on the question regarding the Office Update?

Thanks again
pjs

On the first issue, make sure you have the most current drivers. Do not
assume that it shipped with them.

Also, try the following:
Control Panel - Display - Settings - Advanced - Troubleshoot, and drag the
Hardware acceleration slider down.


--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

Two questions on Office XP/2002:

a) I recently replaced my old graphics card with an ATI Radeon 9550 with
256 mb of video RAM. If I use any resolution greater than 1024 x 768,
pictures in Publisher 2002 or Word 2002/XP do not display. All I get are
the four corner circles indicating a picture is there and the Picture
toolbar pops up. PowerPoint 2002/XP displays images just fine. I would
like to use higher resolutions, but not having the pictures display is a
real downer.

b) perhaps related, maybe not: when I visit the Office Update site, after
examining the Office program I have, the site lists "Service Pack 3 for
Office 2003" as a critical update. I don't see anything indicating that
this SP would apply to Office XP/2002 as well and I only have XP/2002
running on this computer.

Can someone offer any guidance on either or both of these issues?

Thanks
Paul S.