Quick Parts and Normalemail.dotm

[SkyKing4]

My users have discovered Quick Parts and are going certifiably crazy adding
them to their Outlook application. One user had a very large library of Quick
Parts and suddenly lost them. It has sent a confidence shaking shockwave
throughout the community.
I can only assume that the Normalemail.dotm, where Quick Parts are saved, is
corrupt. Is there a way I can edit the template to piece it back together
again?
Are Quick Parts saved outside of the Normalemail.dotm in an XML file and
could I point a new template to it?

 

[Malin D]

They should be stored in that file. You can open it from within Word and
choose Insert, Quick Parts and I think it is called - add or edit Quick parts.