Quote marks put on bounced address in NK2 file

[Mark Louis]

A while back I had an Outlook user submit a ticket asking why did a bounced
email to an address removed the address from her Outlook cached addresses. At
the time I had no idea what she was referring to. Then more recently I had
another user ask the same question. This time we looked at their NK2 file
with a view, we found that the address was still in the file except now there
were single quote marks around the address. The only way for Outlook to
suggest the address is to put a ' in the To: field. Why were quote marks put
on the address? Does anyone know what happened to cause this behavior?

 

[Diane Poremsky [MVP]]

Interesting. We knew Outlook removed the address from the list (under
specific circumstances, including that outlook needed to remain open between
sending and the NDR coming back), but didn't into it deeper.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

 

[Mark Louis]

So, any thoughts on how to resolve this. From the users view it appears that
the address has been deleted, but actually it hasn't.

Interesting. We knew Outlook removed the address from the list (under
specific circumstances, including that outlook needed to remain open between
sending and the NDR coming back), but didn't into it deeper.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

A while back I had an Outlook user submit a ticket asking why did a
bounced
email to an address removed the address from her Outlook cached addresses.
At
the time I had no idea what she was referring to. Then more recently I had
another user ask the same question. This time we looked at their NK2 file
with a view, we found that the address was still in the file except now
there
were single quote marks around the address. The only way for Outlook to
suggest the address is to put a ' in the To: field. Why were quote marks
put
on the address? Does anyone know what happened to cause this behavior?

 

[Bob I]

What exactly is it you want to "resolve"? It won't be suggested because
it has bounced. If you use the "bad" address again and it goes through,
it will reappear in the suggestions.

So, any thoughts on how to resolve this. From the users view it appears that
the address has been deleted, but actually it hasn't.

:

Interesting. We knew Outlook removed the address from the list (under
specific circumstances, including that outlook needed to remain open between
sending and the NDR coming back), but didn't into it deeper.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

A while back I had an Outlook user submit a ticket asking why did a
bounced
email to an address removed the address from her Outlook cached addresses.
At
the time I had no idea what she was referring to. Then more recently I had
another user ask the same question. This time we looked at their NK2 file
with a view, we found that the address was still in the file except now
there
were single quote marks around the address. The only way for Outlook to
suggest the address is to put a ' in the To: field. Why were quote marks
put
on the address? Does anyone know what happened to cause this behavior?

 

[Mark Louis]

Bob I:

So, bounced email removes the address or just adds the quote marks. Oh, and
why does it do either?

What exactly is it you want to "resolve"? It won't be suggested because
it has bounced. If you use the "bad" address again and it goes through,
it will reappear in the suggestions.

So, any thoughts on how to resolve this. From the users view it appears that
the address has been deleted, but actually it hasn't.

:

Interesting. We knew Outlook removed the address from the list (under
specific circumstances, including that outlook needed to remain open between
sending and the NDR coming back), but didn't into it deeper.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072



A while back I had an Outlook user submit a ticket asking why did a
bounced
email to an address removed the address from her Outlook cached addresses.
At
the time I had no idea what she was referring to. Then more recently I had
another user ask the same question. This time we looked at their NK2 file
with a view, we found that the address was still in the file except now
there
were single quote marks around the address. The only way for Outlook to
suggest the address is to put a ' in the To: field. Why were quote marks
put
on the address? Does anyone know what happened to cause this behavior?

.

 

[Bob I]

That is the way they (Microsoft)designed it to work.

Bob I:

So, bounced email removes the address or just adds the quote marks. Oh, and
why does it do either?

:

What exactly is it you want to "resolve"? It won't be suggested because
it has bounced. If you use the "bad" address again and it goes through,
it will reappear in the suggestions.

Mark Louis wrote:

So, any thoughts on how to resolve this. From the users view it appears that
the address has been deleted, but actually it hasn't.

:



Interesting. We knew Outlook removed the address from the list (under
specific circumstances, including that outlook needed to remain open between
sending and the NDR coming back), but didn't into it deeper.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072




A while back I had an Outlook user submit a ticket asking why did a
bounced
email to an address removed the address from her Outlook cached addresses.
At
the time I had no idea what she was referring to. Then more recently I had
another user ask the same question. This time we looked at their NK2 file
with a view, we found that the address was still in the file except now
there
were single quote marks around the address. The only way for Outlook to
suggest the address is to put a ' in the To: field. Why were quote marks
put
on the address? Does anyone know what happened to cause this behavior?

.

 

[Russ Valentine]

And the way users want it. If an email address is invalid, why do you want
to keep it in your cache?
--
Russ Valentine

That is the way they (Microsoft)designed it to work.

Bob I:

So, bounced email removes the address or just adds the quote marks. Oh,
and why does it do either?

:

What exactly is it you want to "resolve"? It won't be suggested because
it has bounced. If you use the "bad" address again and it goes through,
it will reappear in the suggestions.

Mark Louis wrote:


So, any thoughts on how to resolve this. From the users view it appears
that the address has been deleted, but actually it hasn't.

:



Interesting. We knew Outlook removed the address from the list (under
specific circumstances, including that outlook needed to remain open
between sending and the NDR coming back), but didn't into it deeper.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072




A while back I had an Outlook user submit a ticket asking why did a
bounced
email to an address removed the address from her Outlook cached
addresses. At
the time I had no idea what she was referring to. Then more recently I
had
another user ask the same question. This time we looked at their NK2
file
with a view, we found that the address was still in the file except
now there
were single quote marks around the address. The only way for Outlook
to
suggest the address is to put a ' in the To: field. Why were quote
marks put
on the address? Does anyone know what happened to cause this behavior?

.

 

[Mark Louis]

Messages are bounced for different reasons, it's not always a bad address.
So, this by design uh?

And the way users want it. If an email address is invalid, why do you want
to keep it in your cache?
--
Russ Valentine

That is the way they (Microsoft)designed it to work.

Bob I:

So, bounced email removes the address or just adds the quote marks. Oh,
and why does it do either?

:


What exactly is it you want to "resolve"? It won't be suggested because
it has bounced. If you use the "bad" address again and it goes through,
it will reappear in the suggestions.

Mark Louis wrote:


So, any thoughts on how to resolve this. From the users view it appears
that the address has been deleted, but actually it hasn't.

:



Interesting. We knew Outlook removed the address from the list (under
specific circumstances, including that outlook needed to remain open
between sending and the NDR coming back), but didn't into it deeper.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072




A while back I had an Outlook user submit a ticket asking why did a
bounced
email to an address removed the address from her Outlook cached
addresses. At
the time I had no idea what she was referring to. Then more recently I
had
another user ask the same question. This time we looked at their NK2
file
with a view, we found that the address was still in the file except
now there
were single quote marks around the address. The only way for Outlook
to
suggest the address is to put a ' in the To: field. Why were quote
marks put
on the address? Does anyone know what happened to cause this behavior?

.

.

 

[Russ Valentine]

In the Exchange environment, at least. I can't repro it with POP.
--
Russ Valentine

Messages are bounced for different reasons, it's not always a bad address.
So, this by design uh?

And the way users want it. If an email address is invalid, why do you
want
to keep it in your cache?
--
Russ Valentine

That is the way they (Microsoft)designed it to work.

Mark Louis wrote:

Bob I:

So, bounced email removes the address or just adds the quote marks.
Oh,
and why does it do either?

:


What exactly is it you want to "resolve"? It won't be suggested
because
it has bounced. If you use the "bad" address again and it goes
through,
it will reappear in the suggestions.

Mark Louis wrote:


So, any thoughts on how to resolve this. From the users view it
appears
that the address has been deleted, but actually it hasn't.

:



Interesting. We knew Outlook removed the address from the list
(under
specific circumstances, including that outlook needed to remain open
between sending and the NDR coming back), but didn't into it deeper.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072




A while back I had an Outlook user submit a ticket asking why did a
bounced
email to an address removed the address from her Outlook cached
addresses. At
the time I had no idea what she was referring to. Then more
recently I
had
another user ask the same question. This time we looked at their
NK2
file
with a view, we found that the address was still in the file except
now there
were single quote marks around the address. The only way for
Outlook
to
suggest the address is to put a ' in the To: field. Why were quote
marks put
on the address? Does anyone know what happened to cause this
behavior?

.

.

 

[Mark Louis]

So, is this behavior documented anywhere?

In the Exchange environment, at least. I can't repro it with POP.
--
Russ Valentine

Messages are bounced for different reasons, it's not always a bad address.
So, this by design uh?

And the way users want it. If an email address is invalid, why do you
want
to keep it in your cache?
--
Russ Valentine
That is the way they (Microsoft)designed it to work.

Mark Louis wrote:

Bob I:

So, bounced email removes the address or just adds the quote marks.
Oh,
and why does it do either?

:


What exactly is it you want to "resolve"? It won't be suggested
because
it has bounced. If you use the "bad" address again and it goes
through,
it will reappear in the suggestions.

Mark Louis wrote:


So, any thoughts on how to resolve this. From the users view it
appears
that the address has been deleted, but actually it hasn't.

:



Interesting. We knew Outlook removed the address from the list
(under
specific circumstances, including that outlook needed to remain open
between sending and the NDR coming back), but didn't into it deeper.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072




A while back I had an Outlook user submit a ticket asking why did a
bounced
email to an address removed the address from her Outlook cached
addresses. At
the time I had no idea what she was referring to. Then more
recently I
had
another user ask the same question. This time we looked at their
NK2
file
with a view, we found that the address was still in the file except
now there
were single quote marks around the address. The only way for
Outlook
to
suggest the address is to put a ' in the To: field. Why were quote
marks put
on the address? Does anyone know what happened to cause this
behavior?

.



.

.

 

[Russ Valentine]

I haven't seen it documented by Microsoft, but haven't looked. End users
have certainly documented it.
--
Russ Valentine

So, is this behavior documented anywhere?

In the Exchange environment, at least. I can't repro it with POP.
--
Russ Valentine

Messages are bounced for different reasons, it's not always a bad
address.
So, this by design uh?

:

And the way users want it. If an email address is invalid, why do you
want
to keep it in your cache?
--
Russ Valentine
That is the way they (Microsoft)designed it to work.

Mark Louis wrote:

Bob I:

So, bounced email removes the address or just adds the quote marks.
Oh,
and why does it do either?

:


What exactly is it you want to "resolve"? It won't be suggested
because
it has bounced. If you use the "bad" address again and it goes
through,
it will reappear in the suggestions.

Mark Louis wrote:


So, any thoughts on how to resolve this. From the users view it
appears
that the address has been deleted, but actually it hasn't.

:



Interesting. We knew Outlook removed the address from the list
(under
specific circumstances, including that outlook needed to remain
open
between sending and the NDR coming back), but didn't into it
deeper.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


message


A while back I had an Outlook user submit a ticket asking why
did a
bounced
email to an address removed the address from her Outlook cached
addresses. At
the time I had no idea what she was referring to. Then more
recently I
had
another user ask the same question. This time we looked at their
NK2
file
with a view, we found that the address was still in the file
except
now there
were single quote marks around the address. The only way for
Outlook
to
suggest the address is to put a ' in the To: field. Why were
quote
marks put
on the address? Does anyone know what happened to cause this
behavior?

.



.

.