rainbow disk

J

jaclah

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) a few second after opening word for mac (office mac 2008) a "rainbow disk" appears and turns. I cannot do anything on word. the disk does not stops.
I reinstalled office, ran updates, it told me there was a problem with the data base. i used database utility and rebuilt it.
problem remains. what do i do next
thanks
 
J

jaclah

a few second after opening word for mac (office mac 2008) a "rainbow disk" appears and turns. I cannot do anything on word. the disk does not stops.
> I reinstalled office, ran updates, it told me there was a problem with the data base. i used database utility and rebuilt it.
> problem remains. what do i do next
> thanks

should add the disk I mentionned is just a little icon with the colours of a rainbow spinning . the other programs work fine but nothing going for word. help!
thanks
 
C

CyberTaz

For starters, repair disk permissions & restart your Mac.

If the hanging continues try launching Word while holding the Shift key as
well as launching it in a different User Account. Reply with your results &
confirm what your exact update level currently is. You may have a
corrupt/damaged Normal.dotm template or you may be afflicted by one of the
OS X 10.6.x font issues. Either way it should be rather easy to resolve.

Keep in mind that reinstalling Office rarely cures anything except under
specific circumstances & necessitates a proper Removal first. Otherwise it
often makes matters worse.

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
J

jaclah

For starters, repair disk permissions & restart your Mac.
>
> If the hanging continues try launching Word while holding the Shift key as
> well as launching it in a different User Account. Reply with your results &
> confirm what your exact update level currently is. You may have a
> corrupt/damaged Normal.dotm template or you may be afflicted by one of the
> OS X 10.6.x font issues. Either way it should be rather easy to resolve.
>
> Keep in mind that reinstalling Office rarely cures anything except under
> specific circumstances & necessitates a proper Removal first. Otherwise it
> often makes matters worse.
>
> Regards |:>)
> Bob Jones
> [MVP] Office:Mac
>
>
>
> On 4/10/10 4:39 AM, in article (e-mail address removed)2ac0,
> "[email protected]" wrote:
>
>
> cybertaz:
thanks
how do i repair the permission disk? am a new mac user and not very proficient in computer lingo!
 
J

jaclah

cybertaz: found the permission repair but it did not solve the problem. have sent a message to capehart who has same problem. thanks for help
jacques
 
C

CyberTaz

Have you followed the other suggestions in my previous reply? If so, what
were the results? The problem can't be fixed until it's determined what is
causing it. That info will help narrow it down. Otherwise you're just
slinging mud at the wall -- especially if you go hopping into other threads.

Replying to another user in a different thread will not help you resolve the
problem. Similar symptoms do not necessarily indicate the same cause, and
getting tangled up in another conversation just muddies the waters.

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
J

jaclah

cybertaz:

1- first of all this non stop spinning disk does it only on one document, word works fine with the others.
2- no matter what word file i open (the one which causes problem or any other) and whether I open normally or while holding shift key i always get a message box which tells me there is a problem with database. i go to database utility and repair the database; then a message tells me that database has been repaired.
3- I start word again and the same message of database problem reappears, as if i had not "repaired" the database.
4- I ignore the message and open the file which caused problem before and the same disk reappears and turns endlessly.
5- i updated office:mac this morning (it is now afternoon in europe). how do i find the level of update?

note: how do you remove properly a program?
thanks
jacques
 
J

John McGhie

Hi Jacques:

In colloquial Mac practice, the spinning disk is known as "The Beachball".
If you say "Word beachballs when I do x..." we'll all know what you mean.
It has the same significance as the wait cursor in Windows: Word is waiting
for the system, but when the beachball appears, it will usually wait forever
(it has "hung"...)

I think you have a corrupt document, and I would Maggie it:

The Maggie:

1. Create a new blank document
2. Carefully select all of the text in the bad document EXCEPT the last
paragraph mark
3. Copy it.
4. Paste in the new document.
5. Save under a new file name and close all, then re-open.

This technique for de-corrupting is known as "Doing a 'Maggie'", after
Margaret Secara from the TECHWR-L mailing list, who first publicised the
technique.

Hope this helps


cybertaz:

1- first of all this non stop spinning disk does it only on one document, word
works fine with the others.
2- no matter what word file i open (the one which causes problem or any other)
and whether I open normally or while holding shift key i always get a message
box which tells me there is a problem with database. i go to database utility
and repair the database; then a message tells me that database has been
repaired.
3- I start word again and the same message of database problem reappears, as
if i had not "repaired" the database.
4- I ignore the message and open the file which caused problem before and the
same disk reappears and turns endlessly.
5- i updated office:mac this morning (it is now afternoon in europe). how do i
find the level of update?

note: how do you remove properly a program?
thanks
jacques

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
J

jaclah

john
thanks for the info on terminology and technical suggestions (maggie). it did not work unfortunately.

since i needed the document fast, I exported it to my PC, worked on it, changed the fonts, did some corrections, and saved it. i reopened it on the imac under office mac word and it works fine now! still do have a message each time i open word on my mac asking me to allow (or deny) incoming network connection, and another telling me my dtatbase has a problem in spite of my repairing it repeatedly. mac is strange!
jacques
 
J

John McGhie

OK, from your fix, I now know what was wrong, and re-saving on the PC is the
only good way to fix that :)

The prompt to allow incoming network connections is coming from your
Firewall. Set it to "Always allow" otherwise Word will beachball quite
often, and the help won't work.

The Database problem probably means that your Entourage database has
corrupted and cannot be repaired.

You may have to create a new Identity to fix it.

Pop in to the Entourage forum and ask the nice folks in there for their
suggestions first.

Cheers


john
thanks for the info on terminology and technical suggestions (maggie). it did
not work unfortunately.

since i needed the document fast, I exported it to my PC, worked on it,
changed the fonts, did some corrections, and saved it. i reopened it on the
imac under office mac word and it works fine now! still do have a message
each time i open word on my mac asking me to allow (or deny) incoming network
connection, and another telling me my dtatbase has a problem in spite of my
repairing it repeatedly. mac is strange!
jacques

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 

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