re-install

[Jessica Kathleen]

I had installed Teacher/Student Edition of Word, etc.
into my computer when I first bought it. Not too long
ago my computer was found to have a defect and the whole
hard drive (?) had to be replaced. Therefore, Word has
to be re-installed. I have tried to do so but it won't
let me because it is already registered under "another
user" which is me. Is there a number I can call to re-
activate my Word, Excel, Outlook, & Powerpoint? I still
have the original packing which includes the ID number,
etc. It just won't accept it... frustrating...
Thanks for all your help.

Jessica Kathleen

 

[Mike Williams [MVP]]

I had installed Teacher/Student Edition of Word, etc.
into my computer when I first bought it. Not too long
ago my computer was found to have a defect and the whole
hard drive (?) had to be replaced. Therefore, Word has
to be re-installed. I have tried to do so but it won't
let me because it is already registered under "another
user" which is me. Is there a number I can call to re-
activate my Word, Excel, Outlook, & Powerpoint?

Jessica - there should be a number provided on the activation screen.

The number is also going to depend on which country you are in.

--

Mike Williams - Office MVP
http://www.mvps.org/

Please respond in the same thread on this newsgroup. Make sure you
include details of your application and Windows versions, plus any
service pack updates.

Do not mail to me directly without invitation - you have a choice of
getting ignored or billed for my time. Most questions can be answered
by reading recent NG posts, checking the MVPS web FAQs or searching the
relevant Google archive e.g.
http://groups.google.com/groups?group=microsoft.public.word.spelling.grammar

 

[Perdita X. Dream]

I had installed Teacher/Student Edition of Word, etc.
into my computer when I first bought it. Not too long
ago my computer was found to have a defect and the whole
hard drive (?) had to be replaced. Therefore, Word has
to be re-installed. I have tried to do so but it won't
let me because it is already registered under "another
user" which is me. Is there a number I can call to re-
activate my Word, Excel, Outlook, & Powerpoint? I still
have the original packing which includes the ID number,
etc. It just won't accept it... frustrating...
Thanks for all your help.

Jessica Kathleen

So you didn't see the 'activate by telephone' option on the initial
activation screen?! You can't miss it - it's just under the one marked
'activate via the Internet'.

--
Perdita X. Dream

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