Read only documents won't open!

[Kallendra]

Hi,

I'm having a trouble with MS Word for Mac: 2004. Every time I go to open a Read-only document, when I click "read-only" it only opens a blank document instead of the actual file. I know that the files are not corrupt because they will open on other computers. I am running Leopard and have MS Word 11.3.5 installed. Someone else tried reinstalling Office (I'm not sure whether they did a full uninstall then reinstall or just reinstalled over the top of the existing files - which I know would not help the problem). I think before the reinstall it was happening while on v11.3.8 (but i'm not positive about this). I have tried repairing disk permissions (twice).

Is there anything else anyone can suggest? I really need to be able to open Read-only documents for work.

Thanks,

Chrissy

 

[CyberTaz]

Hi Chrissy -

First & foremost, make sure you get Office back up to the current build
level 11.3.5 ain't it The current level is 11.3.9 and as long as you can
launch any of the Office programs you can just go to its Help menu & select
Check for Updates. Allow the complete updating to take place. Also, be sure
you have Leopard updated as well - 10.5.1 is where it should be. After any
updates repair permissions again, then restart the Mac. If the problem isn't
resolved come back in detail.

HTH |:>)
Bob Jones
[MVP] Office:Mac