Read Receipt Activated but Recipient never see it

[Koh]

I am using Outlook 2007 with Windows XP. I have activated my Read Receipt
tracking but when I send email to my colleague which also using Outlook, he
never see the Read Receipt prompt after he read my mail.

He never activated the "Never send a response" option in tracking setup.

I will only got read receipt prompt if i send an email to myself for
testing. None of my colleagues will got Read Receipt prompt and vice versa. I
also never see read receipt prompt if he send an email to me.

Any idea what wrong? We just start to use the tracking feature.

Thanks.

Rgds

 

[Diane Poremsky [MVP]]

Version of Exchange server? Have you asked your admin? It's possible they
are blocking them at the server level or your antispam scanner is catching
them.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
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[Koh]

Thanks for the reply. We are not using Exchange server here, we use a s/w
called Daemon as mail server. it sound smtg like that.

We do not have admin guys here at we outsource it.

Thanks.

Version of Exchange server? Have you asked your admin? It's possible they
are blocking them at the server level or your antispam scanner is catching
them.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I am using Outlook 2007 with Windows XP. I have activated my Read Receipt
tracking but when I send email to my colleague which also using Outlook,
he
never see the Read Receipt prompt after he read my mail.

He never activated the "Never send a response" option in tracking setup.

I will only got read receipt prompt if i send an email to myself for
testing. None of my colleagues will got Read Receipt prompt and vice
versa. I
also never see read receipt prompt if he send an email to me.

Any idea what wrong? We just start to use the tracking feature.

Thanks.

Rgds

 

[Diane Poremsky [MVP]]

It's probably getting trapped by a spam filter or the server doesn't support
it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Thanks for the reply. We are not using Exchange server here, we use a s/w
called Daemon as mail server. it sound smtg like that.

We do not have admin guys here at we outsource it.

Thanks.

Version of Exchange server? Have you asked your admin? It's possible
they
are blocking them at the server level or your antispam scanner is
catching
them.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

I am using Outlook 2007 with Windows XP. I have activated my Read
Receipt
tracking but when I send email to my colleague which also using
Outlook,
he
never see the Read Receipt prompt after he read my mail.

He never activated the "Never send a response" option in tracking
setup.

I will only got read receipt prompt if i send an email to myself for
testing. None of my colleagues will got Read Receipt prompt and vice
versa. I
also never see read receipt prompt if he send an email to me.

Any idea what wrong? We just start to use the tracking feature.

Thanks.

Rgds

 

[Koh]

Any possibilities it is version conflict as my colleague is using Windows
Mail 6.0 and MS Vista as OS?

Anyway thanks a lot.

It's probably getting trapped by a spam filter or the server doesn't support
it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Thanks for the reply. We are not using Exchange server here, we use a s/w
called Daemon as mail server. it sound smtg like that.

We do not have admin guys here at we outsource it.

Thanks.

Version of Exchange server? Have you asked your admin? It's possible
they
are blocking them at the server level or your antispam scanner is
catching
them.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


I am using Outlook 2007 with Windows XP. I have activated my Read
Receipt
tracking but when I send email to my colleague which also using
Outlook,
he
never see the Read Receipt prompt after he read my mail.

He never activated the "Never send a response" option in tracking
setup.

I will only got read receipt prompt if i send an email to myself for
testing. None of my colleagues will got Read Receipt prompt and vice
versa. I
also never see read receipt prompt if he send an email to me.

Any idea what wrong? We just start to use the tracking feature.

Thanks.

Rgds

 

[Diane Poremsky [MVP]]

Possibly. It depends on if the recipients client understands read receipt
requests. The live mail client supports receipts, but I don't think its
supported with hotmal/live mail accts.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Any possibilities it is version conflict as my colleague is using Windows
Mail 6.0 and MS Vista as OS?

Anyway thanks a lot.

It's probably getting trapped by a spam filter or the server doesn't
support
it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Thanks for the reply. We are not using Exchange server here, we use a
s/w
called Daemon as mail server. it sound smtg like that.

We do not have admin guys here at we outsource it.

Thanks.

:

Version of Exchange server? Have you asked your admin? It's possible
they
are blocking them at the server level or your antispam scanner is
catching
them.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


I am using Outlook 2007 with Windows XP. I have activated my Read
Receipt
tracking but when I send email to my colleague which also using
Outlook,
he
never see the Read Receipt prompt after he read my mail.

He never activated the "Never send a response" option in tracking
setup.

I will only got read receipt prompt if i send an email to myself for
testing. None of my colleagues will got Read Receipt prompt and vice
versa. I
also never see read receipt prompt if he send an email to me.

Any idea what wrong? We just start to use the tracking feature.

Thanks.

Rgds

 

[VanguardLH]

I am using Outlook 2007 with Windows XP. I have activated my Read Receipt
tracking but when I send email to my colleague which also using Outlook, he
never see the Read Receipt prompt after he read my mail.

He never activated the "Never send a response" option in tracking setup.

I will only got read receipt prompt if i send an email to myself for
testing. None of my colleagues will got Read Receipt prompt and vice versa. I
also never see read receipt prompt if he send an email to me.

Any idea what wrong? We just start to use the tracking feature.

Thanks.

Rgds

Maybe the recipient's anti-spam filter (on their server or a local
program) strips out the delivery notification header (which is your
request for the recipient's e-mail client to send back a new e-mail as
the read receipt). This is an old (and somewhat no longer used) scheme
by spammers to track when their spam reaches a valid mailbox and it is
active because the owner of that mailbox opened the spam. So some
anti-spam program strip out that header which means the e-mail client
never even sees it (i.e., the e-mail program hasn't a clue that a
delivery notification was requested by the sender).

Only if the recipient looks at the raw source of the e-mail (best done
OUTSIDE of Outlook, like using Outlook Express) can they see if the
delivery notification header actually exists in the copy of the e-mail
that they received. Have the recipient check if any of the following
headers are in the received copy of your e-mail (see
http://www.ninebynine.org/IETF/Messaging/draft-klyne-hdrreg-mail-00.html
for short descriptions):

Read-Receipt-To
Return-Receipt-To
Return-Receipt-Requested
Disposition-Notification-To
Generate-Delivery-Report

Some are obsolete or invalid/non-standard (but Microsoft used them at
some point, anyway). Only the last 2 are standard where
Disposition-Notification-To is the read receipt request (that the
recipient's e-mail client must answer) and Generate-Delivery-Report is
asking the receiving mail server to send back a status e-mail (but most
ignore this since the lack of negative feedback via a non-delivery
report e-mail equates to the positive report, and mail servers are
interested in identifying what they can't delivery rather than all the
messages they will accept).