Reading pane freezes

[Paul Hodges]

I am using Office 2007 Professional, with Vista for Business. I have Reading
Pane in use. Every time I go to one of my address books, and open a contact
card, I find that the Reading Pane then freezes when I return to my messages.
The only way to unfreeze it is to run Registry cleanup in Norton 360 and
then reboot the machine. How do I solve this problem, please>

 

[Diane Poremsky [MVP]]

I'd start with getting rid of Norton 360 then running Outlook's Help, Office
Diagnostics.

--
Diane Poremsky [MVP - Outlook]



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[Kim Frye]

Hi Diane

My problem started like this and has now escalated
1: I can no longer use keyboard functions in the inbox - for example, if I
have an e-mail higlighted and press the "delete" key nothing happens - I have
to use the mouse and right click and select delete from the drop down menu.
2: e-mails no longer show up in the reading pane (if I open a contact this
stays visible in the reading pane when I switch back to mail)
3: every 2nd e-mail will not open when selected - I have to "reply" to view
the e-mail
4: while typing an e-mail the writing on the screen is a lot slower than my
typing (I am not a fast typer) - also, the curser dissappers so if I arrow
back to correct a typing error I do not know where I am
5: if I copy and paste something into an e-mail it does not show up on paste
until I "down arrow"

I have run the diagnostics as you suggested - it found no errors and made no
fixes!!

Any other suggestions?

Kim

I'd start with getting rid of Norton 360 then running Outlook's Help, Office
Diagnostics.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I am using Office 2007 Professional, with Vista for Business. I have
Reading
Pane in use. Every time I go to one of my address books, and open a
contact
card, I find that the Reading Pane then freezes when I return to my
messages.
The only way to unfreeze it is to run Registry cleanup in Norton 360 and
then reboot the machine. How do I solve this problem, please>

 

[Paul Hodges]

Diane

I have exactly the same situation as Kim. If I type an email after the
reading pane freezes, then any errors are not visible via the usual red
underline. Equally office diagnostics finds no errors. I have also tried
using the office professional sdisk and clicking repair, but it doesn't seem
ro make a difference as the problem continues.

Paul

Hi Diane

My problem started like this and has now escalated
1: I can no longer use keyboard functions in the inbox - for example, if I
have an e-mail higlighted and press the "delete" key nothing happens - I have
to use the mouse and right click and select delete from the drop down menu.
2: e-mails no longer show up in the reading pane (if I open a contact this
stays visible in the reading pane when I switch back to mail)
3: every 2nd e-mail will not open when selected - I have to "reply" to view
the e-mail
4: while typing an e-mail the writing on the screen is a lot slower than my
typing (I am not a fast typer) - also, the curser dissappers so if I arrow
back to correct a typing error I do not know where I am
5: if I copy and paste something into an e-mail it does not show up on paste
until I "down arrow"

I have run the diagnostics as you suggested - it found no errors and made no
fixes!!

Any other suggestions?

Kim

I'd start with getting rid of Norton 360 then running Outlook's Help, Office
Diagnostics.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I am using Office 2007 Professional, with Vista for Business. I have
Reading
Pane in use. Every time I go to one of my address books, and open a
contact
card, I find that the Reading Pane then freezes when I return to my
messages.
The only way to unfreeze it is to run Registry cleanup in Norton 360 and
then reboot the machine. How do I solve this problem, please>