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Thanks in advance for any info offered. My client is in a managed user
environment on an XP SP2 system running Office 2002, sp3. She has a network
home drive having full access and a shared data drive also allowing full
access permissions, and these locations are what Documents, User Templates,
and Workgroup templates point to (autorecover is c:\temp, again full access)
while other settings for tools and startup are the defaults. (I also
confirmed that she can write, modify and delete on these drive shares). On
the shared data drive is a template that she opens in Word 2002. Macros
within the template seem to runa and complete but she gets a "clsfile.ini
readinifile error | error 75 path/file access" message when creating a *.doc
report from the template. (I searched on the error message and found lots of
instances of error 75 but none on the clsfile.in readinifile error.) She can
create the report, but she gets this message whenever using the template or
whenever opening reports previously created this way and saved to the shared
drive. She is the only person getting this error message and it seems
profile-related because she gets the same error on other pc's, whereas I can
logon to her pc, run the same template and not get her error message. She
does not get this error message for Word documents that do not use this
template or where this template was not used to create it. Other users access
this template fine. Her normal.dot was renamed to create a new version, did
not help. Rebuilding her network profile did not help. All *.tmp files on the
pc were deleted, again no difference. And what's really odd is like there is
a 2nd Word running, because as soon as is any document is closed on her pc, a
2nd blank Word seems beneath it that closes an instant later which I even
noticed on my profile, but task manager only indicates one instance of
winword.exe running at the time. Reimaging her machine is not an option, she
finds this error annoying and would like a resolution short of reimaging and
reinstalling. Any suggestions or thoughts or advice? Thanks again.
environment on an XP SP2 system running Office 2002, sp3. She has a network
home drive having full access and a shared data drive also allowing full
access permissions, and these locations are what Documents, User Templates,
and Workgroup templates point to (autorecover is c:\temp, again full access)
while other settings for tools and startup are the defaults. (I also
confirmed that she can write, modify and delete on these drive shares). On
the shared data drive is a template that she opens in Word 2002. Macros
within the template seem to runa and complete but she gets a "clsfile.ini
readinifile error | error 75 path/file access" message when creating a *.doc
report from the template. (I searched on the error message and found lots of
instances of error 75 but none on the clsfile.in readinifile error.) She can
create the report, but she gets this message whenever using the template or
whenever opening reports previously created this way and saved to the shared
drive. She is the only person getting this error message and it seems
profile-related because she gets the same error on other pc's, whereas I can
logon to her pc, run the same template and not get her error message. She
does not get this error message for Word documents that do not use this
template or where this template was not used to create it. Other users access
this template fine. Her normal.dot was renamed to create a new version, did
not help. Rebuilding her network profile did not help. All *.tmp files on the
pc were deleted, again no difference. And what's really odd is like there is
a 2nd Word running, because as soon as is any document is closed on her pc, a
2nd blank Word seems beneath it that closes an instant later which I even
noticed on my profile, but task manager only indicates one instance of
winword.exe running at the time. Reimaging her machine is not an option, she
finds this error annoying and would like a resolution short of reimaging and
reinstalling. Any suggestions or thoughts or advice? Thanks again.