Really wierd issue when printing some emails (missing header)

[Lohan Roberto]

I am running outlook 2003 on a winxpH SP 2 machine.

After sending some emails, i copy then to a separate folder for tracking
needs. I color code them, then open then FILE > PRINT. Select my printer and
print them.

It works fine, however; on some of my emails, the header information with my
name, from, sent, time, subject does not print... just the email content.

Its really unpredictable...

The email are all HTML, done with word as the editor, and have embedded
images, usually screenshots.

I just don't k now why some are showing the headers and other are not.

Can anyone please help??? I really need the header info printed for tracking
needs.

 

[Roady [MVP]]

See if this hotfix will solve your issue;
http://support.microsoft.com/kb/931657

 

[JPB]

I have the same problem. It seems wrong for me to have to pay $49 for a
support call just to get a fix for a known software bug. Is there any way to
get the hotfix without paying the $49 fee?

TIA

See if this hotfix will solve your issue;
http://support.microsoft.com/kb/931657

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

 

[JPB]

Please disregard that last post - I tried calling and they helped me out
without a fee.

I have the same problem. It seems wrong for me to have to pay $49 for a
support call just to get a fix for a known software bug. Is there any way to
get the hotfix without paying the $49 fee?

TIA

See if this hotfix will solve your issue;
http://support.microsoft.com/kb/931657

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----

I am running outlook 2003 on a winxpH SP 2 machine.

After sending some emails, i copy then to a separate folder for tracking
needs. I color code them, then open then FILE > PRINT. Select my printer
and
print them.

It works fine, however; on some of my emails, the header information with
my
name, from, sent, time, subject does not print... just the email content.

Its really unpredictable...

The email are all HTML, done with word as the editor, and have embedded
images, usually screenshots.

I just don't k now why some are showing the headers and other are not.

Can anyone please help??? I really need the header info printed for
tracking
needs.

 

[Lohan Roberto]

I spoke with support, they don't actually have a hotfix for this issue.

They are 'looking into it' - in the mean time, i unistalled IE 7 and the
problem is fixed...

Untill they actully fix this i will not be using IE 7.
--
Thank you,
http://www.infoblog.us

I have the same problem. It seems wrong for me to have to pay $49 for a
support call just to get a fix for a known software bug. Is there any way to
get the hotfix without paying the $49 fee?

TIA

See if this hotfix will solve your issue;
http://support.microsoft.com/kb/931657

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----

I am running outlook 2003 on a winxpH SP 2 machine.

After sending some emails, i copy then to a separate folder for tracking
needs. I color code them, then open then FILE > PRINT. Select my printer
and
print them.

It works fine, however; on some of my emails, the header information with
my
name, from, sent, time, subject does not print... just the email content.

Its really unpredictable...

The email are all HTML, done with word as the editor, and have embedded
images, usually screenshots.

I just don't k now why some are showing the headers and other are not.

Can anyone please help??? I really need the header info printed for
tracking
needs.

 

[Roady [MVP]]

Installed the hotfix?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I spoke with support, they don't actually have a hotfix for this issue.

They are 'looking into it' - in the mean time, i unistalled IE 7 and the
problem is fixed...

Untill they actully fix this i will not be using IE 7.
--
Thank you,
http://www.infoblog.us

I have the same problem. It seems wrong for me to have to pay $49 for a
support call just to get a fix for a known software bug. Is there any
way to
get the hotfix without paying the $49 fee?

TIA

See if this hotfix will solve your issue;
http://support.microsoft.com/kb/931657

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
I am running outlook 2003 on a winxpH SP 2 machine.

After sending some emails, i copy then to a separate folder for
tracking
needs. I color code them, then open then FILE > PRINT. Select my
printer
and
print them.

It works fine, however; on some of my emails, the header information
with
my
name, from, sent, time, subject does not print... just the email
content.

Its really unpredictable...

The email are all HTML, done with word as the editor, and have
embedded
images, usually screenshots.

I just don't k now why some are showing the headers and other are
not.

Can anyone please help??? I really need the header info printed for
tracking
needs.

 

[Lohan Roberto]

There is no HOTFIX.

I spend an hour on the phone with MS Support and they in turn with higher
support.

It turns out that they don't know a hotfix for the issue. The support guy i
talked to said "it's very wierd that we can't find a link to download the
hotfix for this hotfix. i will work with my tech superviser and call you
back".

So i ininstalled IE 7 and the problem is gone...

This is bery odd in deed!
--
Thank you,
http://www.infoblog.us

Installed the hotfix?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I spoke with support, they don't actually have a hotfix for this issue.

They are 'looking into it' - in the mean time, i unistalled IE 7 and the
problem is fixed...

Untill they actully fix this i will not be using IE 7.
--
Thank you,
http://www.infoblog.us

I have the same problem. It seems wrong for me to have to pay $49 for a
support call just to get a fix for a known software bug. Is there any
way to
get the hotfix without paying the $49 fee?

TIA

:

See if this hotfix will solve your issue;
http://support.microsoft.com/kb/931657

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
I am running outlook 2003 on a winxpH SP 2 machine.

After sending some emails, i copy then to a separate folder for
tracking
needs. I color code them, then open then FILE > PRINT. Select my
printer
and
print them.

It works fine, however; on some of my emails, the header information
with
my
name, from, sent, time, subject does not print... just the email
content.

Its really unpredictable...

The email are all HTML, done with word as the editor, and have
embedded
images, usually screenshots.

I just don't k now why some are showing the headers and other are
not.

Can anyone please help??? I really need the header info printed for
tracking
needs.

 

[Roady [MVP]]

The hotfix in the article most definitely exists. Instead of explaining your
issue just ask for the hotfix and refer to that KB article. They will send
it to you free of charge usually within 48 hours.

Strange that they can't find it; from an Outlook point of view it must be
requested reasonably often.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

There is no HOTFIX.

I spend an hour on the phone with MS Support and they in turn with higher
support.

It turns out that they don't know a hotfix for the issue. The support guy
i
talked to said "it's very wierd that we can't find a link to download the
hotfix for this hotfix. i will work with my tech superviser and call you
back".

So i ininstalled IE 7 and the problem is gone...

This is bery odd in deed!
--
Thank you,
http://www.infoblog.us

Installed the hotfix?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I spoke with support, they don't actually have a hotfix for this issue.

They are 'looking into it' - in the mean time, i unistalled IE 7 and
the
problem is fixed...

Untill they actully fix this i will not be using IE 7.
--
Thank you,
http://www.infoblog.us


:

I have the same problem. It seems wrong for me to have to pay $49 for
a
support call just to get a fix for a known software bug. Is there any
way to
get the hotfix without paying the $49 fee?

TIA

:

See if this hotfix will solve your issue;
http://support.microsoft.com/kb/931657

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
I am running outlook 2003 on a winxpH SP 2 machine.

After sending some emails, i copy then to a separate folder for
tracking
needs. I color code them, then open then FILE > PRINT. Select my
printer
and
print them.

It works fine, however; on some of my emails, the header
information
with
my
name, from, sent, time, subject does not print... just the email
content.

Its really unpredictable...

The email are all HTML, done with word as the editor, and have
embedded
images, usually screenshots.

I just don't k now why some are showing the headers and other are
not.

Can anyone please help??? I really need the header info printed
for
tracking
needs.