Rebuild Entourage 2004 Database (11.4.1) Exchange 2003 account resendold messages

[Mleone1234]

We have had this happen a lot with our users. Our Entourage clients
will get a corrupted database,the little box pops up to rebuild. We
rebuild and then from the moment we open Entourage it starts sending
old messages that user has all ready sent (we know because the other
said has all ready replied!) again!!

We use Exchange 2003 SP2 with a FE/BE, Mac OS X 10.4.11 with Office
2004 (11.4.1). The users mailbox is around 1.5GB on the exchange side,
there DB is 4GB!

Why is Entourage so broken?

Mike

 

[Mleone1234]

We have had this happen a lot with our users. Our Entourage clients
will get a corrupted database,the little box pops up to rebuild. We
rebuild and then from the moment we open Entourage it starts sending
old messages that user has all ready sent (we know because the other
said has all ready replied!) again!!

We use Exchange 2003 SP2 with a FE/BE, Mac OS X 10.4.11 with Office
2004 (11.4.1). The users mailbox is around 1.5GB on the exchange side,
there DB is 4GB!

Why is Entourage so broken?

Mike

Anyone?

 

[Diane Ross]

Entourage 2004 will not maintain links in a rebuild. Entourage 2008 will.

Entourage 2008 is a lossless rebuild (preserve categories, links and other
metadata) now.

Does this help?

 

[William Smith]

We have had this happen a lot with our users. Our Entourage clients
will get a corrupted database,the little box pops up to rebuild. We
rebuild and then from the moment we open Entourage it starts sending
old messages that user has all ready sent (we know because the other
said has all ready replied!) again!!

We use Exchange 2003 SP2 with a FE/BE, Mac OS X 10.4.11 with Office
2004 (11.4.1). The users mailbox is around 1.5GB on the exchange side,
there DB is 4GB!

Why is Entourage so broken?

I never recommend rebuilding a database with an Exchange or IMAP
account. I suggest always starting a new identity and letting messages
synchronize again.

When database corruption is present, you don't know what kind of
corruption has occurred. You risk Entourage losing messages, contacts
and events (although this is rare) and then deleting them from your server.

I have no idea why messages would be resent after a rebuild because we
don't know what's getting "fixed" in the Database. Sounds like some sort
of "I've been sent" flag is getting reset.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Mleone1234]

I never recommend rebuilding a database with an Exchange or IMAP
account. I suggest always starting a new identity and letting messages
synchronize again.

When database corruption is present, you don't know what kind of
corruption has occurred. You risk Entourage losing messages, contacts
and events (although this is rare) and then deleting them from your server.

I have no idea why messages would be resent after a rebuild because we
don't know what's getting "fixed" in the Database. Sounds like some sort
of "I've been sent" flag is getting reset.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Well sounds like I will be setting up new ID's on a daily basis. We
have at least 2 peoples db per day go bell up. Yesterday after I
posted this a user with 8.5GB db dropped dead twice. I then created a
new ID and 2 hours later (once it finished pulling the mail) dropped
dead again. That time the DB was 13GB! There has to be a reason the db
just die once they hit the magic 2GB size.

BTW the users mailbox is only 1GB on exchange, so were does entourage
find 12GB?

Mike

 

[Diane Ross]

Well sounds like I will be setting up new ID's on a daily basis. We
have at least 2 peoples db per day go bell up. Yesterday after I
posted this a user with 8.5GB db dropped dead twice. I then created a
new ID and 2 hours later (once it finished pulling the mail) dropped
dead again. That time the DB was 13GB! There has to be a reason the db
just die once they hit the magic 2GB size.

BTW the users mailbox is only 1GB on exchange, so were does entourage
find 12GB?

Mike, contact me off list. I have some direct info from a developer for you.

Send me an email:

<http://www.entourage.mvps.org/support_options/email.html>

 

[Mleone1234]

Mike, contact me off list. I have some direct info from a developer for you.

Send me an email:

<http://www.entourage.mvps.org/support_options/email.html>

Thanks!
emailed you.