Receipient can't see attached .xls file

[vianwong.sharedfolders]

Hi all,

One of my user is encountering a weird problem. Here is the rough
senario:

Sender sends a file (.xls) to multiple receipients, some of them
overseas counterparts. All of them managed to receive the email with
the attachments except one who only received the email without the file
attached. This, despite another staff who was part of this email list
in the same location and company who got the email attachment.

I've looked through some of the discussions posted which suggested that
it could be because the sender's email is set to RTF format which some
email client support. But I verified with the user that her settings
were set to HTML.

One of the users Forward the same email with the attached file and he
was able get the attachment.

Anyone here knows whether this is a formatting problem or is it
something else? Would appreciate any inputs on this. Thanks.

Regards,
vianwong

 

[William Lefkovics [MVP]]

Is .xls one of the blocked attachment types on that client?
http://support.microsoft.com/kb/829982

 

[bo-nhim]

hi
what soft which you are using
if you are using outlook press you can read your .xls
Follow step after:
1)step one: open your outlook press
2)step two:click tools/option/security
you have to remove stick in "do not allow attachments to be saved or
open that could be potentially be a virus"
OK
3) Step three : you close outlook and reopen.

 

[Brian Tillman]

Sender sends a file (.xls) to multiple receipients, some of them
overseas counterparts. All of them managed to receive the email with
the attachments except one who only received the email without the
file attached. This, despite another staff who was part of this email
list in the same location and company who got the email attachment.

If you're sending in Rich Text format and the person who did not receive the
attachment is using something other than Outlook, this is normal. Only
another Outlook can see attachments on Rich Text messages. If you didn't
use Rich Text, then we'd have to know more about the receiving system and
its client.

 

[vianwong]

Hi all,

thanks for all the input. I managed to resolve the problem after
looking for some solutions in the internet.. and some trial and
error...

The sender is using MS Outlook, and while I'm not too sure which email
client the receipient is using, very likely either Outlook Express or
Outlook. These are the 2 email clients we use in the organization.

Default format for the sender was HTML but somehow the receiver could
not get the email still. So I asked sender to specifically set that
person to only receive emails in Plain Text only just to confirm if it
was a format problem, under 'Contacts'. This resolved the problem.

Hope this info also helps everyone here =)

Best Regards,
vianwong