Received email disappears!

[bwoods]

I am running Outlook 2007 on Vista Home Premium 64. I installed Office Pro
trial 4 days ago and have been receiving email just fine until this morning.
I was running Outlook 2003 on an XP SP2 computer, copied my Outlook PST to
the new computer in the correct folder and it worked smoothly.

I have a Comcast account and saw on webmail that I had two messages. I
booted up Outlook 2007 and saw at the bottom that it was receiving 2 email
messages, but they never appeared in my Inbox. They were not in my Deleted
folder or my Junk folder either. They were no where to be found as a matter
of fact. Here's what I've done to troubleshoot:

1. Sent various emails from four different accounts. Same story, Outlook
status shows retrieving the emails, but only one makes it through to the Junk
mail folder. I mark that as a Safe Sender.
2. Sent emails again. Now the email address I marked as Safe no longer shows
up.
3. Sent emails again, checked Comcast webmail to make sure it is there, hit
send/receive in Outlook and the same thing happened.
4. Sent emails again, fired up Outlook 2003 on previous computer, received
all emails just fine.
5. Ran Office Diagnostics. It says everything is fine.
6. Reverted to a System Restore Point just after I installed Office Pro.
Still have the problem.
7. Ran Outlook 2007 in safe mode. Same problem.
8. Ran SCANPST.exe. Found 7 errors. Repaired them. Problem still exists.
9. Went to Uninstall Programs and reinstalled Office. Problem still exists.
10. Double checked Rules to make sure there was nothing that would be doing
this.
11. Had my wife send me two emails. Same problem.

Is there something I missed? Probably something obvious that is right under
my nose.

Does someone have a fix?

Thank you,

Brad

 

[Diane Poremsky [MVP]]

Are you using an antivirus scanner on your mail? Do you have any rules configured? Did you try searching for the messages?


bwoods wrote on Sat, 03 January 2009 19:1

I am running Outlook 2007 on Vista Home Premium 64. I installed Office Pro
trial 4 days ago and have been receiving email just fine until this morning.
I was running Outlook 2003 on an XP SP2 computer, copied my Outlook PST to
the new computer in the correct folder and it worked smoothly.

I have a Comcast account and saw on webmail that I had two messages. I
booted up Outlook 2007 and saw at the bottom that it was receiving 2 email
messages, but they never appeared in my Inbox. They were not in my Deleted
folder or my Junk folder either. They were no where to be found as a matter
of fact. Here's what I've done to troubleshoot:

1. Sent various emails from four different accounts. Same story, Outlook
status shows retrieving the emails, but only one makes it through to the Junk
mail folder. I mark that as a Safe Sender.
2. Sent emails again. Now the email address I marked as Safe no longer shows
up.
3. Sent emails again, checked Comcast webmail to make sure it is there, hit
send/receive in Outlook and the same thing happened.
4. Sent emails again, fired up Outlook 2003 on previous computer, received
all emails just fine.
5. Ran Office Diagnostics. It says everything is fine.
6. Reverted to a System Restore Point just after I installed Office Pro.
Still have the problem.
7. Ran Outlook 2007 in safe mode. Same problem.
8. Ran SCANPST.exe. Found 7 errors. Repaired them. Problem still exists.
9. Went to Uninstall Programs and reinstalled Office. Problem still exists.
10. Double checked Rules to make sure there was nothing that would be doing
this.
11. Had my wife send me two emails. Same problem.

Is there something I missed? Probably something obvious that is right under
my nose.

Does someone have a fix?

Thank you,

Bra

--
Diane Poremsky [MVP - Outlook]



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[bwoods]

Are you using an antivirus scanner on your mail? Do you have any rules configured? Did you try searching for the messages?

No to antivirus--haven't installed one yet.

Tried searching for the messages--nothing.

I have rules and looked through them. Same rules as I have had forever.
Maybe one went errant. The only thing I haven't tried is disabling all of
them and seeing what happens. I'll try that and report back.

 

[bwoods]

Yep, that was the problem. I disabled all rules and it works. Not going to go
through each of them to see which one got changed, just deleted them all.
Figured rules are easy enough to make.

Thanks for your help!

Brad