receiving a .dll error message in Outlook

[M2nns]

After trying to install a wireless phone sync program, they couldn't make it
work and had me uninstall it. I now get - "The add-in "C:\Program
Files\Wireless Sync\Client\PortalWizard.dll" could not be installed or
loaded. This problem may be resolved by using Detect and Repair on the Help
menu." If I click okay, the error goes away and I can get into Outlook.
However, I can not edit my contacts and it takes several tries to add
appointments. Do I have to uninstall and reinstall Office to get it to work
correctly again?

 

[Milly Staples [MVP - Outlook]]

Close Outlook - find and rename extend.dat to .old. Reopen Outlook.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, M2nns asked:

| After trying to install a wireless phone sync program, they couldn't
| make it work and had me uninstall it. I now get - "The add-in
| "C:\Program Files\Wireless Sync\Client\PortalWizard.dll" could not be
| installed or loaded. This problem may be resolved by using Detect and
| Repair on the Help menu." If I click okay, the error goes away and I
| can get into Outlook. However, I can not edit my contacts and it
| takes several tries to add appointments. Do I have to uninstall and
| reinstall Office to get it to work correctly again?

 

[M2nns]

Thank you so much, you are wonderful! Outlook opened perfectly. M

 

[Milly Staples [MVP - Outlook]]

You're welcome - life just isn't worth living without Outlook, no?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, M2nns asked:

| Thank you so much, you are wonderful! Outlook opened perfectly. M
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Close Outlook - find and rename extend.dat to .old. Reopen Outlook.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, M2nns asked:
||
||| After trying to install a wireless phone sync program, they couldn't
||| make it work and had me uninstall it. I now get - "The add-in
||| "C:\Program Files\Wireless Sync\Client\PortalWizard.dll" could not
||| be installed or loaded. This problem may be resolved by using
||| Detect and Repair on the Help menu." If I click okay, the error
||| goes away and I can get into Outlook. However, I can not edit my
||| contacts and it takes several tries to add appointments. Do I have
||| to uninstall and reinstall Office to get it to work correctly again?