Receiving duplicate emails that cannot be deleted

[b2b]

I am using an IMAP account with Entourage. After using the software for more
than 2 months, I am receiving duplicate emails (i.e., the same email from the
the same sender). I can delete one of them, but the other I cannot delete.
This is a frequent event and there is no identifiable pattern based on who
sends the email.

I have been unsuccessful finding a resolution for this problem. Any advise
would be great.

 

[Jonathan Duke]

I am using an IMAP account with Entourage. After using the software for more
than 2 months, I am receiving duplicate emails (i.e., the same email from the
the same sender). I can delete one of them, but the other I cannot delete.
This is a frequent event and there is no identifiable pattern based on who
sends the email.

I have been unsuccessful finding a resolution for this problem. Any advise
would be great.

There is a bug in Entourage 2004, but not in Entourage X, that results
in duplicate messages.

To fix, you can Control-click (single button mouse) or right-click
(multi-button mouse) on your Inbox and select Repair Message List
(Command-Option-L) from the bottom of the contextual menu that appears.

This will solve the problem temporarily (anywhere from 1 hour to 1
week), but the problem will return. The only solution is to repeat the
"fix" above.

I'm not purchasing any Office 2008 licenses (I manage about 100 seats
between all my clients) until I can verify that this bug has been fixed,
since it has been around for the entire time that Office 2004 has been
released and has not been resolved in the numerous updates that have
appeared.

Cheers,
Jon

 

[tlassek]

There is a bug in Entourage 2004, but not in Entourage X, that results
in duplicate messages.

To fix, you can Control-click (single button mouse) or right-click
(multi-button mouse) on your Inbox and select Repair Message List
(Command-Option-L) from the bottom of the contextual menu that appears.

This will solve the problem temporarily (anywhere from 1 hour to 1
week), but the problem will return. The only solution is to repeat the
"fix" above.

I'm not purchasing any Office 2008 licenses (I manage about 100 seats
between all my clients) until I can verify that this bug has been fixed,
since it has been around for the entire time that Office 2004 has been
released and has not been resolved in the numerous updates that have
appeared.

Cheers,
Jon

I have several users who have had this issue. Usually we do a
combination of "rebuilding the database" and "repairing the message
list". Sometimes we repair the message list 2 or 3 times and it does
seem to go away eventually.