receiving duplicate messages

[mmmad]

Here's a stumper.

My three colleagues and I download the mail from one account (which happens
to be provided by Bell Business Internet). All four of us are in different
locations with different ISPs.

For the last 5 or 6 days, three of us have been receiving multiple copies of
the messages, although there is only one copy of each message on the server.

The fourth person was receiving duplicates, she says, but is no longer. She
uses Mail on an MacBook running OS10.5.

Of the three of us receiving dupes:
1 is a MacBook Pro running OS10.5 and Entourage 2008 (me)
1 is a MacBook running OS10.4 and Entourage 2004
1 is a PC running Outlook -- sorry don't know the specs

This happened to us in July but because I was overseas at the time, we
didn't do anything about it and eventually it stopped.

I called Bell, and they insist it's a Microsoft error because the Mail
person isn't suffering, and they've checked the service and have detected no
outages or irregularities.

I don't understand how this can all of a sudden start happening on three
different computers running three different software programs.

Any ideas?
Madeline
Toronto

 

[Diane Ross]

It's usually server error. I would guess from the scenario that it's the
original server that's the culprit since you all have different ISPs. If
not, there has to be a common server that is affecting everyone but the one
user.

What type of account? (POP, IMAP, Exchange)

I would recommend you use IMAP if you are using POP.

 

[mmmad]

It's usually server error. I would guess from the scenario that it's the
original server that's the culprit since you all have different ISPs. If
not, there has to be a common server that is affecting everyone but the one
user.

What type of account? (POP, IMAP, Exchange)

I would recommend you use IMAP if you are using POP.

We're all using POP, I think. I know the two Entourage users are. (I find
IMAP very kludgy and avoid it!) I will try calling the server again and see
if I get a different, more enlightened tech support person at the other end
of the phone. I just don't see how it could be a Microsoft issue under the
circumstances.

Thanks, Diane.
Madeline

 

[Diane Ross]

We're all using POP, I think. I know the two Entourage users are. (I find
IMAP very kludgy and avoid it!) I will try calling the server again and see
if I get a different, more enlightened tech support person at the other end
of the phone. I just don't see how it could be a Microsoft issue under the
circumstances.

Let us know what you find. Thanks!!

 

[Nancy REza]

I have the same problem...and have over 20,000 messages - most of them 3 and 4th duplicates.

I running on OS X 0s x 10.4.11

Entourage 2004.

It does this...then it stops for a week...only to do it again..AND my mail receiving is tremendously slow....with a spinning rainbow wheel taking four to five minutes to unload mail...

Any suggestions?

 

[Terri Stone]

I'm receiving duplicate messages as well -- more than 50,000 total in the
past 48 hours. This happened a week or two ago but stopped within 24 hours.
No such luck this time.

I'm running Entourage 2008 on Mac OS X 10.4.11.

 

[Will]

I have a user with the same issue. A few weeks ago he recieved duplicate and
triplicate messages. It started again today.

He is using Entourage 2004/Exchange Server 2003. All patches for Office
2004 are installed. He is the only user of about 15 people that is having
this issue. He might also have his laptop set up with Entourage
2004/Exchange 2003 but I'm not certain. Are any the people you are seeing
with this issue using multiple Macs to access the same mailbox?

Thanks.
Will

 

[Will]

Additional note: This person also recieves mail from the same mailbox on his
Blackberry via Blackberry Enterprise Server. Do any of you with this issue
have a Blackberry?