Receiving emails has ceased

[email junkie]

I had to reboot a number of times this week due to automatic security updates
and for the last 2 days, I cannot receive email through Outlook. I can send
emails, no problem. I have checked and nothing seems to have changed in set
up, but when I click on send/receive - I do not get status message and no new
emails. I cleaned out my mailbox, sent mail and deleted files in case there
was just too much in there and that did not help. I can only access
incoming email when I log into my internet provider and check mail that way.
PLEASE CAN ANYONE HELP ME.

 

[Roady [MVP]]

You didn't provide any information for us to work with. At least include
version of Outlook, type of mail accounts and errors reported when doing a
manual Send/Receive.

 

[Diane Poremsky]

were any of the updates for outlook? if so, which firewall do you use? it
may be blocking a newer point version of outlook.

 

[email junkie]

Sorry Office 2003 basic edition. I get no errors, when I do a manual
send/receive nothing - absolutely nothing happens, no errors, do dialogue box
nothing at all. I am using McAfee Security Center that came with the laptop
package. I accept all the updates they offer. Not really great when it
comes to software - just a user so this stuff always confuses me. The only
change to the set up in Outlook that I made was to delete an email account
from my office that never worked anyway. I did delete this in the last
couple of days. Other than that nothing has changed that I am aware of.
Thanks in advance.
--
email junkie

You didn't provide any information for us to work with. At least include
version of Outlook, type of mail accounts and errors reported when doing a
manual Send/Receive.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I had to reboot a number of times this week due to automatic security
updates
and for the last 2 days, I cannot receive email through Outlook. I can
send
emails, no problem. I have checked and nothing seems to have changed in
set
up, but when I click on send/receive - I do not get status message and no
new
emails. I cleaned out my mailbox, sent mail and deleted files in case
there
was just too much in there and that did not help. I can only access
incoming email when I log into my internet provider and check mail that
way.
PLEASE CAN ANYONE HELP ME.

 

[email junkie]

I use McAfee and there was NEVER an issue until 2 days ago. The only update
was McAfee and it did not indicate updates to Outlook. I noticed the update
symbol and got a message to restart my computer which I did and then I did
send and receive as I ususally do during the day and nothing - no progress
box, no error nothing. I can send, and checked set up and sent test message
to myself and it went to Comcast email not to Outlook. So confused
Thanks in advance for any suggestions

 

[Remove ABCD from Email address to reply]

What happens when you go into account setup and test your email account.

--

Neil

I use McAfee and there was NEVER an issue until 2 days ago. The only
update
was McAfee and it did not indicate updates to Outlook. I noticed the
update
symbol and got a message to restart my computer which I did and then I did
send and receive as I ususally do during the day and nothing - no progress
box, no error nothing. I can send, and checked set up and sent test
message
to myself and it went to Comcast email not to Outlook. So confused
Thanks in advance for any suggestions

 

[email junkie]

the test email arrives in Comcast.net but not via outlook - I must go to
comcast and check mail there. I am so confused. Outlook had been set up to
receive emails from comcast and the only thing I did recently is delete
another email account that had never received emails in outlook anyway so
didn't think it would hurt anything, but guess that may have done the damage.

 

[Remove ABCD from Email address to reply]

Since Outlook test is failing on receive but not send then you must have
incorrect info for the receiving. I suggest you contact with Comcast for
the correct setting or check their web site

--

Neil

the test email arrives in Comcast.net but not via outlook - I must go to
comcast and check mail there. I am so confused. Outlook had been set up
to
receive emails from comcast and the only thing I did recently is delete
another email account that had never received emails in outlook anyway so
didn't think it would hurt anything, but guess that may have done the
damage.

 

[email junkie]

Neil, thanks for the info but I found something and I think this is the
problem, but don't know how to fix
When I check the email account - I don't think it is set for default - it is
muted and I cannot make this the option. Should I delete this address and
recreate it - I think this may just do it, but not sure if there is another
to set it as default.
Thanks

 

[Remove ABCD from Email address to reply]

You can have only 1 default email account, all other would not be default.
I guess I don't really understand what is grayed out but that is probably a
separate issue. If you run the test of the account and it fails, then you
most likely have the wrong information in the account setup or the ISP is
having a problem.