Recipient addresses are removed from the To: box when send button clicked

[brodden]

I have a user who has a very strange problem. Working with Outlook
2003 & CRM 3.0 client installed on Windows XP Pro. Sometimes when they
type in a contact's name to send an email to someone outside our
domain, the address is "found", i.e. the underline appears under the
name, but the name is removed when the send button is clicked and the
recipient does not recieve the email.

Any ideas??

Thanks!
Ben

 

[Brian Tillman]

I have a user who has a very strange problem. Working with Outlook
2003 & CRM 3.0 client installed on Windows XP Pro. Sometimes when
they type in a contact's name to send an email to someone outside our
domain, the address is "found", i.e. the underline appears under the
name, but the name is removed when the send button is clicked and the
recipient does not recieve the email.

When you click Send, the compose window should close so how are you seeing
that addresses are being removed?. Where are you looking to see that?