Recipient name?

[Linn Kubler]

Hi,

I don't know if this is the correct forum for this question, so if there is
a better one please let me know.

We are using Outlook 2003 with an Exchange backend. Some years ago, one of
my users got a divorce so they changed her account from her married name to
her madden name. All seems to be working fine, however, her married name
seem permanently stuck to her account.

Here's what I'm talking about:
In OL I create a new message and start typing her name, Julie... I get the
list of recently used Julie's and she's right there on top. But it shows
her listed as Julie Brown <White>. With Brown being her madden name and
White being her old married name. How can I get rid of the married name
once and for all and for everyone on my network?

I've double checked her account in active directory about a dozen times and
I've tried simply deleting her from my frequently used list about that many
times as well. What do I have to do to clean this up? It bothers her and
some key people on my management staff.

Any help is greatly appreciated.

Thanks in advance,
Linn

 

[neo [mvp outlook]]

The "White" part is most likely the legacy exchange name (legacyExchangeDN).
While you could rename this using low level tools (adsiedit), it is creates
more problems that what it is worth if all the necessary steps are not
taken.

The simple fix I would describe to "Mom" would be to export the contents of
the mailbox, delete the mailbox, create new mailbox, and then import the
items back in.

If you really want to go the more complex way, you would rename the
legacyExchangeDN using adsiedit and add an x500 address to Ms. Brown's
account.

/Neo

PS - You can learn more about this by Google'ing "legacyexchangedn"

 

[Linn Kubler]

Hi Neo,

Wow, I don't like either of these solutions. I was reading about using
legacydn.exe to modify the legacyexchangedn field and it says that using
this tool is unsupported if you have more than one domain controller and
that using it will leave the Exchange server in an unsupported state.
That's just marvelous.

And I suppose installing it will require a reboot of the Exchange server
too.

Thanks for the info,
Linn

 

[neo [mvp outlook]]

I would not use legacydn.exe to address a single user. I would recommend
the use of ADSIEDIT (it is part of windows 2003 support tools that is on
your installation media or can be downloaded from Microsoft). This way you
only muck with a single AD user record and not the entire site.

Lets see... Google is my friend.

http://www.winserverkb.com/Uwe/Foru...enamed-an-E-mail-Address-Alias-e-g-Mary-Smith

This is a really good consolidation of steps necessary that should make a
lot of folks happy in your site.

If you don't feel comfortable with these steps, contact Microsoft Product
Support. They will be more than happy to help you thru this.