In <
[email protected]>, Dave Peterson
<
[email protected]> spake thusly:
As for getting them to talk to me, they are most assuredly
not good at that. This is Smith Barney, owned for a few years
now by Citicorp. It would be totally cool if they had their
coders talk to me, e.g., by email, since I am one of the more
active traders at SB and I also know quite a bit more than the
typical user about computers and coding theory, and since I
notice, debug, and complain about many bugs. However, they
keep so many layers of drones between me and anybody important,
I can't do a thing. It's aggravating to call the phone menuing
system (which I pay to do from Germany -- no toll-free) and
sit through the recordings and get connected to a drone who runs
through a help-desk questionnaire each time about what OS I have,
what browser I use, etc. As if the CSV files they provide have
anything to do with my OS or my browser. Etc. Then half the time
a "Level-II Tech" can't be found and they promise to call me back,
which they almost never do. Etc. When I do get a Level-II, he
or she is sometimes halfway intelligent, sometimes not so much;
but in any case almost never as versed in the issues I'm looking
at as I am. It's incredibly frustrating.
If I ran the place, I'd have a beta team of volunteers such as
me who are willing to give feedback and tell the coders what's
wrong with what they're about to do. But they won't let me
anywhere near an actual coder.
They can't even get my address right on postal mail! I spent
three full years complaining at every mailing, because I will not
accept that a customer with a lot of money on deposit at their
institution, who has an active relationship with their full-service
broker, can't have his address written correctly on all business
correspondence. I called or wrote them every single time. I
said I would not give up until I died, and my actuarial expected
lifespan is probably another 35-40 years. Still, it was as bad
as pulling teeth before the last error was fixed, which happened
only last week.
Best,
Dallman
===============================================
I agree with you. It's much better practice to fix the original
data (or the dump of the original data).
But I think I would have a conversation that you'd like to be
notified before any changes go online. (Maybe they'll abbreviate
a header and change your columns again???)
Dallman said:
In <
[email protected]>, Dave Peterson
<
[email protected]> spake thusly:
You may want to speak with them and tell them not to fix it.
If they notice it, then they might think that it's a problem
that should be corrected and then you'll be distressed again.
I appreciate what you're saying, Dave -- but I think they
should fix it. I think it's bad practice to insert leading
spaces in CSV files, and will only lead to devilish trouble.
I also think the database guy who approved that should be
reprimanded.
[snip]