Recognizing multiple identities in Entourage imported from different computers

[b.oconnor]

I have had two Mac Powerbook G4's, one for personal and one for
professional use. The personal Powerbooik ran Office X and the
professional Powerbook ran Office 2004. I have transferred all of the
contents of the personal Powerbook (having Office X) to a MacBook Pro,
and updated that computer to Office X. Word, Excel and Powerpoint work
fine on the documents that have been transferred from both computers.
Entourage established a new Main Identity on the MacBook Pro for the
personal mail data previously on the personal Powerbook using Office
2004, which Main Identity works fine. I then transferred the identity
file from the professional Powerbook (which were already in Office
2004), but the MacBook will not recognize this identity file. I need
to get all of my professional e-mails and folders into the MacBook -
how do I do this?

 

[Diane Ross]

I have had two Mac Powerbook G4's, one for personal and one for
professional use. The personal Powerbooik ran Office X and the
professional Powerbook ran Office 2004. I have transferred all of the
contents of the personal Powerbook (having Office X) to a MacBook Pro,
and updated that computer to Office X.

Office 2004 is newer than Office X. Did you misspeak when you say you
upgraded to Office X?

Word, Excel and Powerpoint work
fine on the documents that have been transferred from both computers.
Entourage established a new Main Identity on the MacBook Pro for the
personal mail data previously on the personal Powerbook using Office
2004, which Main Identity works fine. I then transferred the identity
file from the professional Powerbook (which were already in Office
2004), but the MacBook will not recognize this identity file. I need
to get all of my professional e-mails and folders into the MacBook -
how do I do this?

In the Microsoft User Data folder you can have multiple versions of Office.
You cannot have multiple Identities in the wrong Identity folder.

You should have an Office 2004 Identities folder and Office X Identities
folder.

You will need to import the Office X Main Identity (Main is the default
Identity) into Office 2004.

Hope this is clear. I'm tired. <sigh>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>