Record sizing problem using BCM 2007

[mrtimpeterson via OfficeKB.com]

When I open any data record in BCM I maximize the size to full screen viewing.
Sometimes this setting remains with all fields (Comments or History fields)
staying in proportional full size. After a few closings, these fields revert
back to their minimized size eventhough I have still have the record in a
maximized viewing. This results in a smaller viewing space for the displayed
text field and a waste of much screen real estate. This is very annoying and
the only way I can stop this from happening is to fully reboot windows. The
problem then again repeats after a few record openings and closings.

Does anyone know if this is a known BCM or Outlook bug? Could this be a
Vista related bug? There have been a few similiar posts in this newgroup in
the past.

How can I fix this?

-THP

 

[Luther]

When I open any data record in BCM I maximize the size to full screen viewing.
Sometimes this setting remains with all fields (Comments or History fields)
staying in proportional full size. After a few closings, these fields revert
back to their minimized size eventhough I have still have the record in a
maximized viewing. This results in a smaller viewing space for the displayed
text field and a waste of much screen real estate. This is very annoying and
the only way I can stop this from happening is to fully reboot windows. The
problem then again repeats after a few record openings and closings.

Does anyone know if this is a known BCM or Outlook bug? Could this be a
Vista related bug? There have been a few similiar posts in this newgroup in
the past.

How can I fix this?

-THP

I expect that they need to re-lay out the fields after some events,
like editing the custom fields. Because BCM customizes the default
Outlook forms substantially, I expect any bug in this area would be
BCM's, unless Outlook erroneously tells the BCM to re-lay itself
unnecessarily.

I assume that if you come up with reliable repro steps, then Microsoft
will look into the bug.

 

[mrtimpeterson via OfficeKB.com]

The most reliable steps that I can recite to reproduce this occurance are as
follows:

I open Outlook with BCM from a fresh Windows boot and proceed to open my
first Contact record. My default size for these records are always at the
maximized setting. The first couple of open and closes of these types
(Business Contact & Account) of Contact items will be fine until the 3rd or
4th such actions. The reduced size fields and layout then reverts back to
the smaller size. The only way that I have been able to clear this and
restore is to close out of everything and reboot windows. The events then
consistently repeat in the same manner as described above.

An additional symptom of this resizing bug is the following: There have been
other posts in this newsgroup about being unable to view all of the 5 default
field columns for the linked Business Contact records that are displayed in
each Open BCM Account record. These are from left to right: Primary / Full
Name / Job Title / Business Phone / Email. When the record stays correctly
maximized as described earlier, you can view all of these fields just fine.
When the smaller size kicks in, you cannot see the left 2 columns without
dragging one of the field separator lines to the right. The entire display
area of these fields is shrunk and these left 2 fields are hidden from view
thus fooling the user that they are not there at all if they do not know to
drag the column over to the right.

I have noticed this re-sizing problem only with the Contact data object items.
This does not appear to ever occur among any of the Task, Appointment, Email,
or Journal (Communication History) items.

-THP

When I open any data record in BCM I maximize the size to full screen viewing.
Sometimes this setting remains with all fields (Comments or History fields)

[quoted text clipped - 15 lines]
I expect that they need to re-lay out the fields after some events,
like editing the custom fields. Because BCM customizes the default
Outlook forms substantially, I expect any bug in this area would be
BCM's, unless Outlook erroneously tells the BCM to re-lay itself
unnecessarily.

I assume that if you come up with reliable repro steps, then Microsoft
will look into the bug.

 

[mrtimpeterson via OfficeKB.com]

Does anyone have any further insights into solving this problem?

-THP

The most reliable steps that I can recite to reproduce this occurance are as
follows:

I open Outlook with BCM from a fresh Windows boot and proceed to open my
first Contact record. My default size for these records are always at the
maximized setting. The first couple of open and closes of these types
(Business Contact & Account) of Contact items will be fine until the 3rd or
4th such actions. The reduced size fields and layout then reverts back to
the smaller size. The only way that I have been able to clear this and
restore is to close out of everything and reboot windows. The events then
consistently repeat in the same manner as described above.

An additional symptom of this resizing bug is the following: There have been
other posts in this newsgroup about being unable to view all of the 5 default
field columns for the linked Business Contact records that are displayed in
each Open BCM Account record. These are from left to right: Primary / Full
Name / Job Title / Business Phone / Email. When the record stays correctly
maximized as described earlier, you can view all of these fields just fine.
When the smaller size kicks in, you cannot see the left 2 columns without
dragging one of the field separator lines to the right. The entire display
area of these fields is shrunk and these left 2 fields are hidden from view
thus fooling the user that they are not there at all if they do not know to
drag the column over to the right.

I have noticed this re-sizing problem only with the Contact data object items.
This does not appear to ever occur among any of the Task, Appointment, Email,
or Journal (Communication History) items.

-THP

On Jun 26, 10:21 am, "mrtimpeterson via OfficeKB.com" <u8453@uwe>
wrote:

[quoted text clipped - 12 lines]

I assume that if you come up with reliable repro steps, then Microsoft
will look into the bug.

 

[mrtimpeterson via OfficeKB.com]

Has anyone from MS been able to reproduce this problem? Is this a known bug
that I should patiently await a fix for? Thanks for any replies.

-THP

Does anyone have any further insights into solving this problem?

-THP

The most reliable steps that I can recite to reproduce this occurance are as
follows:

[quoted text clipped - 33 lines]

 

[mrtimpeterson via OfficeKB.com]

Bump

Has anyone from MS been able to reproduce this problem? Is this a known bug
that I should patiently await a fix for? Thanks for any replies.

-THP

Does anyone have any further insights into solving this problem?

[quoted text clipped - 5 lines]

 

[Luther]

Bump

Has anyone from MS been able to reproduce this problem? Is this a known bug
that I should patiently await a fix for? Thanks for any replies.

[quoted text clipped - 5 lines]

I assume that if you come up with reliable repro steps, then Microsoft
will look into the bug.

Over some years on this newsgroup I discern the pattern to be that BCM
folks tend to show up here between releases, and that now they must be
busy working on the next release.