M
Midwest Muskie
We recently implemented a Group Policy that empties the Deleted Items folder
when a user exits Outlook (without a warning). Since implementing the policy
several users have reported that when they try to recover deleted items using
the Recover Deleted Items tool, the recovered items never show up in their
Deleted Items folder.
We are running Exchange 2003 SP2 and Outlook 2003, cached mode. When I turn
off cached mode, the affected users can open Outlook "connected" and the
previously missing items are in their Deleted Items folder. They can also
see them when using OWA. I was able to uninstall and reinstall Office on a
couple of machines to fix the problem, but that hasn't worked on the rest of
them.
It appears the the problem is associated with running in cached mode only.
I've also tried to delete their ost file and recreate it thinking that,
perhaps, it had gotten corrupted.
Any help would be appreciated.
when a user exits Outlook (without a warning). Since implementing the policy
several users have reported that when they try to recover deleted items using
the Recover Deleted Items tool, the recovered items never show up in their
Deleted Items folder.
We are running Exchange 2003 SP2 and Outlook 2003, cached mode. When I turn
off cached mode, the affected users can open Outlook "connected" and the
previously missing items are in their Deleted Items folder. They can also
see them when using OWA. I was able to uninstall and reinstall Office on a
couple of machines to fix the problem, but that hasn't worked on the rest of
them.
It appears the the problem is associated with running in cached mode only.
I've also tried to delete their ost file and recreate it thinking that,
perhaps, it had gotten corrupted.
Any help would be appreciated.