red cross in word OSX

[anklesrawlins]

I'm using Office 10.1.2 on OSX and I'm having the classic problem of
being unable to display imported images in word, instead of appearing
as they should a big red cross appears.

I've looked into this and the only fix I can find is too remove the
EndNote's add-ins from the word start-up folder. However, there is
nothing in my Wod start-up folder at all.

Can anyone help me with this problem?!

 

[Corentin Cras-Méneur]

I'm using Office 10.1.2 on OSX and I'm having the classic problem of
being unable to display imported images in word, instead of appearing
as they should a big red cross appears.

I've looked into this and the only fix I can find is too remove the
EndNote's add-ins from the word start-up folder. However, there is
nothing in my Wod start-up folder at all.

You can try a couple of things:
- Use Disk Utility to repair Permissions on your drive
- update Office to 10.1.6
- make sure the system and QuickTime are perfectly up to date.

Are these files that you had no problem with before?? If they come from
a PC, there is still the possibility that the graphics are in a format
not supported on MacOS.

Corentin

 

[John McGhie [MVP - Word and Word Macintosh]]

The "red cross" means EITHER "I cannot find the picture" OR "I cannot
understand the content of the picture file."

Usually, it means you are dealing with a document that had external pictures
inserted. If that is the case, use Edit>Links to redirect Word to the
correct location that actually does contain the picture file.

Otherwise, we need to know what format those images are in in order to help
you further.

Cheers

I'm using Office 10.1.2 on OSX and I'm having the classic problem of
being unable to display imported images in word, instead of appearing
as they should a big red cross appears.

I've looked into this and the only fix I can find is too remove the
EndNote's add-ins from the word start-up folder. However, there is
nothing in my Wod start-up folder at all.

Can anyone help me with this problem?!

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410

 

[anklesrawlins]

The graphics are definitely in the correct place as i created them
myself. They are just jpegs. I've tried importing them as pdf and tiff,
in which case they display but are very fuzzy. Does this help?

 

[John McGhie [MVP - Word and Word Macintosh]]

What colour standard?

Microsoft Office cannot understand JPEG 2000 or the other new JPEG that
supports 48-bit colour.

To work in Office, JPEG must be encoded as RGB and not above 24-bit colour.

That may well be your problem

Cheers

The graphics are definitely in the correct place as i created them
myself. They are just jpegs. I've tried importing them as pdf and tiff,
in which case they display but are very fuzzy. Does this help?

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410

 

[ckrasun]

The most common problem i've encountered with this is when the graphics
ar CMYK rather than RGB.

pdf imports do seem to downgrade.