Reduced functionality in Office 2003 Pro

[Bath_Mike]

After a hard-drive reformat, I re-installed Office 2003 Pro from CD and all
was fine. One month later, all th eprograms in the suite are 'reduced
functionality'. "Help/Activate Product" does nothing. I have used the
installation disk to repair (unsuccessfully), reinstall, and finally
de-install and re-install and have tried a 'Fixit' from MS Support centre -
all with no effect.

Can anyone suggest what the cause could be, and how to fix it?

 

[Peter Foldes]

Sounds like you have a Trial version installed. Which CD did you use to install it.
What else is on that CD

 

[Bath_Mike]

The CD was a genuine Microsoft purchase (under their Home Use Program). My
PC was repaired under warranty, and the hard-drive was re-formatted (with my
agreement) but without de-installing Office. I suspect Microsoft are
treating this as a second installation and disallowing it. Does this sound
likely?

 

[Michael]

Re-formatting erases the drive and leaves it blank for a new OS
installation. There's no way this was done "without de-installing Office."

 

[Peter Foldes]

Mike

You hit it right on the nose. 2nd installation is a no go . HUP acquired Office Disk
need to be called in after the 1st install

You need to understand that the license number belongs to the owner of the HUP from
where you purchased it from

Get all the documentation and the documentation of the Company or Educational
Institution or Gov. which you will need to re-activate with your HUP purchase and
see and call the following below. Or call the IT department from you purchased it

Here you will find the Phone numbers and email addresses as to where and whom to
contact about Office Enterprise and your issue.
Scroll down to the bottom of page to North America
https://licensing.microsoft.com/eLicense/L1033/overview.asp