"REFUNDS" ought to be a category in Marketplace search index!

[catfishfred]

This should be obvious.

If a product is not delivered, and yet billed on a credit card, is the only
recourse to have ones bank freeze the account and dispute the charge?

Not even this discussion group has a discussion group for general consumer
satisfaction.

I went through the rigamarole of trying to "open a customer credit memo." It
was a suspiciously serpentine process that ended, time after time, withe
"PAGE UNAVAILABLE." I'm out almost $68; I'm a loyal customer; how long is it
going to take to find somebody to help me?

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...6d1f5ba1b3b2&dg=microsoft.public.officeupdate

 

[garfield-n-odie]

You're barking up the wrong tree (or maybe swimming up the wrong
creek?). Services advertised on Marketplace are usually not
provided by Microsoft. In fact, there is a notice at the bottom
of each listing that says:

"Clicking certain links on this page will transfer you to a
non-Microsoft Web site that is solely under the control of a
party unaffiliated with Microsoft. Microsoft has not tested the
products or services offered on such Web sites and shall not be
responsible for any content, product, or service offered on such
Web sites."

If you are dissatisfied with a service you purchased, you should
address your complaint to the service offeror, which is not
Microsoft. This should be obvious.

 

[catfishfred]

Thank you for pointing that out, G&O. You're right, I either did not read or
recall reading that notice. It's a nice notice, but it doesn't directly
address the question of how to receive a refund. Should that be obvious?
Maybe, but it wasn't obvious to silly bottomfeeder me. At any rate, my
original suggestion in the subject of this string is still valid.

Why not, in the interest of customer service, repeat and even clarify in the
index--in non-Legalese-- the statement you quoted? Informational redundance
is a good thing in general, especially when dealing with peoples' money.
Even moreso when MS claims to offer a "Marketplace," no matter how that
marketplace actually operates behind the scenes. "Marketplace" means
something other than "referral to re-sellers."

 

[Milly Staples [MVP - Outlook]]

Hmmm - marketplace to me means a place where several diverse sellers
converge to offer goods of varying types. It never connotes a particular
vendor will be the only seller present at the venue.

If it said Nordstrom's, then I would expect only Nordstrom's items for
sale - since it does not, I would not expect only to find Nordstrom's items.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, catfishfred asked:

| Thank you for pointing that out, G&O. You're right, I either did not
| read or recall reading that notice. It's a nice notice, but it
| doesn't directly address the question of how to receive a refund.
| Should that be obvious? Maybe, but it wasn't obvious to silly
| bottomfeeder me. At any rate, my original suggestion in the subject
| of this string is still valid.
|
| Why not, in the interest of customer service, repeat and even clarify
| in the index--in non-Legalese-- the statement you quoted?
| Informational redundance is a good thing in general, especially when
| dealing with peoples' money. Even moreso when MS claims to offer a
| "Marketplace," no matter how that marketplace actually operates
| behind the scenes. "Marketplace" means something other than "referral
| to re-sellers."
|
|
| "garfield-n-odie" wrote:
|
|| You're barking up the wrong tree (or maybe swimming up the wrong
|| creek?). Services advertised on Marketplace are usually not
|| provided by Microsoft. In fact, there is a notice at the bottom
|| of each listing that says:
||
|| "Clicking certain links on this page will transfer you to a
|| non-Microsoft Web site that is solely under the control of a
|| party unaffiliated with Microsoft. Microsoft has not tested the
|| products or services offered on such Web sites and shall not be
|| responsible for any content, product, or service offered on such
|| Web sites."
||
|| If you are dissatisfied with a service you purchased, you should
|| address your complaint to the service offeror, which is not
|| Microsoft. This should be obvious.
||
||
|| catfishfred wrote:
||| This should be obvious.
|||
||| If a product is not delivered, and yet billed on a credit card, is
||| the only recourse to have ones bank freeze the account and dispute
||| the charge?
|||
||| Not even this discussion group has a discussion group for general
||| consumer satisfaction.
|||
||| I went through the rigamarole of trying to "open a customer credit
||| memo." It was a suspiciously serpentine process that ended, time
||| after time, withe "PAGE UNAVAILABLE." I'm out almost $68; I'm a
||| loyal customer; how long is it going to take to find somebody to
||| help me?
|||
||| ----------------
||| This post is a suggestion for Microsoft, and Microsoft responds to
||| the suggestions with the most votes. To vote for this suggestion,
||| click the "I Agree" button in the message pane. If you do not see
||| the button, follow this link to open the suggestion in the
||| Microsoft Web-based Newsreader and then click "I Agree" in the
||| message pane.
|||
|||
http://www.microsoft.com/office/com...6d1f5ba1b3b2&dg=microsoft.public.officeupdate

 

[catfishfred]

Milly Staples sez:

If it said Nordstrom's, then I would expect only Nordstrom's items for
sale - since it does not, I would not expect only to find Nordstrom's items.

What the page says is "Microsoft Marketplace," but I misled you (by laying
it on too thick, probably) if I gave the impression that my issue is with the
definition of "marketplace." This was my experience: I was seeking info on
how to handle a refund transaction of an MS product. The first place I went
to look was Microsoft Marketplace. Seemed to make sense to return to where I
began when making my original purpose. That may be an indication that I'm not
experienced in buying software online. (I'm sure I'm not alone in that
category.) I found that the MM search index is extensive, but it doesn't
contain the info I needed. I went on to search many other parts of the MS
realm.

In my experience of this situation: I would have been extremely grateful to
find some direction. To me, the question of whether MS is the seller or
simply makes the referral to a seller is academic---I'm not trying to enforce
any kind of e-commerce legislation here--I just think, in the future, with an
index entry, a few links and probably fewer than 50 words, Microsoft could
make things easier for other headscratchers in similar circumstances. That's
my suggestion.

(To all: I'm sorry if my original post sounded shrill and/or too stupid for
an unsarcastic response.)

Hmmm - marketplace to me means a place where several diverse sellers
converge to offer goods of varying types. It never connotes a particular
vendor will be the only seller present at the venue.

If it said Nordstrom's, then I would expect only Nordstrom's items for
sale - since it does not, I would not expect only to find Nordstrom's items.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, catfishfred asked:

| Thank you for pointing that out, G&O. You're right, I either did not
| read or recall reading that notice. It's a nice notice, but it
| doesn't directly address the question of how to receive a refund.
| Should that be obvious? Maybe, but it wasn't obvious to silly
| bottomfeeder me. At any rate, my original suggestion in the subject
| of this string is still valid.
|
| Why not, in the interest of customer service, repeat and even clarify
| in the index--in non-Legalese-- the statement you quoted?
| Informational redundance is a good thing in general, especially when
| dealing with peoples' money. Even moreso when MS claims to offer a
| "Marketplace," no matter how that marketplace actually operates
| behind the scenes. "Marketplace" means something other than "referral
| to re-sellers."
|
|
| "garfield-n-odie" wrote:
|
|| You're barking up the wrong tree (or maybe swimming up the wrong
|| creek?). Services advertised on Marketplace are usually not
|| provided by Microsoft. In fact, there is a notice at the bottom
|| of each listing that says:
||
|| "Clicking certain links on this page will transfer you to a
|| non-Microsoft Web site that is solely under the control of a
|| party unaffiliated with Microsoft. Microsoft has not tested the
|| products or services offered on such Web sites and shall not be
|| responsible for any content, product, or service offered on such
|| Web sites."
||
|| If you are dissatisfied with a service you purchased, you should
|| address your complaint to the service offeror, which is not
|| Microsoft. This should be obvious.
||
||
|| catfishfred wrote:
||| This should be obvious.
|||
||| If a product is not delivered, and yet billed on a credit card, is
||| the only recourse to have ones bank freeze the account and dispute
||| the charge?
|||
||| Not even this discussion group has a discussion group for general
||| consumer satisfaction.
|||
||| I went through the rigamarole of trying to "open a customer credit
||| memo." It was a suspiciously serpentine process that ended, time
||| after time, withe "PAGE UNAVAILABLE." I'm out almost $68; I'm a
||| loyal customer; how long is it going to take to find somebody to
||| help me?
|||
||| ----------------
||| This post is a suggestion for Microsoft, and Microsoft responds to
||| the suggestions with the most votes. To vote for this suggestion,
||| click the "I Agree" button in the message pane. If you do not see
||| the button, follow this link to open the suggestion in the
||| Microsoft Web-based Newsreader and then click "I Agree" in the
||| message pane.
|||
|||
http://www.microsoft.com/office/com...6d1f5ba1b3b2&dg=microsoft.public.officeupdate

 

[catfishfred]

Sorry for being wordy. Fact is (as I finally did research my facts), it's a
Microsoft product, purchased from Microsoft through my Microsoft Passport
account and billed by Microsoft billing. I have sent a second request for
help through Money Support, which I know handles tech, not billing, but it is
the only outlet I can find.
Thanks for your encouragement.

Milly Staples sez:

If it said Nordstrom's, then I would expect only Nordstrom's items for
sale - since it does not, I would not expect only to find Nordstrom's items.

What the page says is "Microsoft Marketplace," but I misled you (by laying
it on too thick, probably) if I gave the impression that my issue is with the
definition of "marketplace." This was my experience: I was seeking info on
how to handle a refund transaction of an MS product. The first place I went
to look was Microsoft Marketplace. Seemed to make sense to return to where I
began when making my original purpose. That may be an indication that I'm not
experienced in buying software online. (I'm sure I'm not alone in that
category.) I found that the MM search index is extensive, but it doesn't
contain the info I needed. I went on to search many other parts of the MS
realm.

In my experience of this situation: I would have been extremely grateful to
find some direction. To me, the question of whether MS is the seller or
simply makes the referral to a seller is academic---I'm not trying to enforce
any kind of e-commerce legislation here--I just think, in the future, with an
index entry, a few links and probably fewer than 50 words, Microsoft could
make things easier for other headscratchers in similar circumstances. That's
my suggestion.

(To all: I'm sorry if my original post sounded shrill and/or too stupid for
an unsarcastic response.)

Hmmm - marketplace to me means a place where several diverse sellers
converge to offer goods of varying types. It never connotes a particular
vendor will be the only seller present at the venue.

If it said Nordstrom's, then I would expect only Nordstrom's items for
sale - since it does not, I would not expect only to find Nordstrom's items.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, catfishfred asked:

| Thank you for pointing that out, G&O. You're right, I either did not
| read or recall reading that notice. It's a nice notice, but it
| doesn't directly address the question of how to receive a refund.
| Should that be obvious? Maybe, but it wasn't obvious to silly
| bottomfeeder me. At any rate, my original suggestion in the subject
| of this string is still valid.
|
| Why not, in the interest of customer service, repeat and even clarify
| in the index--in non-Legalese-- the statement you quoted?
| Informational redundance is a good thing in general, especially when
| dealing with peoples' money. Even moreso when MS claims to offer a
| "Marketplace," no matter how that marketplace actually operates
| behind the scenes. "Marketplace" means something other than "referral
| to re-sellers."
|
|
| "garfield-n-odie" wrote:
|
|| You're barking up the wrong tree (or maybe swimming up the wrong
|| creek?). Services advertised on Marketplace are usually not
|| provided by Microsoft. In fact, there is a notice at the bottom
|| of each listing that says:
||
|| "Clicking certain links on this page will transfer you to a
|| non-Microsoft Web site that is solely under the control of a
|| party unaffiliated with Microsoft. Microsoft has not tested the
|| products or services offered on such Web sites and shall not be
|| responsible for any content, product, or service offered on such
|| Web sites."
||
|| If you are dissatisfied with a service you purchased, you should
|| address your complaint to the service offeror, which is not
|| Microsoft. This should be obvious.
||
||
|| catfishfred wrote:
||| This should be obvious.
|||
||| If a product is not delivered, and yet billed on a credit card, is
||| the only recourse to have ones bank freeze the account and dispute
||| the charge?
|||
||| Not even this discussion group has a discussion group for general
||| consumer satisfaction.
|||
||| I went through the rigamarole of trying to "open a customer credit
||| memo." It was a suspiciously serpentine process that ended, time
||| after time, withe "PAGE UNAVAILABLE." I'm out almost $68; I'm a
||| loyal customer; how long is it going to take to find somebody to
||| help me?
|||
||| ----------------
||| This post is a suggestion for Microsoft, and Microsoft responds to
||| the suggestions with the most votes. To vote for this suggestion,
||| click the "I Agree" button in the message pane. If you do not see
||| the button, follow this link to open the suggestion in the
||| Microsoft Web-based Newsreader and then click "I Agree" in the
||| message pane.
|||
|||
http://www.microsoft.com/office/com...6d1f5ba1b3b2&dg=microsoft.public.officeupdate

 

[garfield-n-odie]

If it really is a Microsoft product, and if you are in North
America, then see
http://www.microsoft.com/info/nareturns.htm?SD=GN&LN=EN-US&gssnb=1 .

Sorry for being wordy. Fact is (as I finally did research my facts), it's a
Microsoft product, purchased from Microsoft through my Microsoft Passport
account and billed by Microsoft billing. I have sent a second request for
help through Money Support, which I know handles tech, not billing, but it is
the only outlet I can find.
Thanks for your encouragement.

:

Milly Staples sez:

If it said Nordstrom's, then I would expect only Nordstrom's items for
sale - since it does not, I would not expect only to find Nordstrom's items.

What the page says is "Microsoft Marketplace," but I misled you (by laying
it on too thick, probably) if I gave the impression that my issue is with the
definition of "marketplace." This was my experience: I was seeking info on
how to handle a refund transaction of an MS product. The first place I went
to look was Microsoft Marketplace. Seemed to make sense to return to where I
began when making my original purpose. That may be an indication that I'm not
experienced in buying software online. (I'm sure I'm not alone in that
category.) I found that the MM search index is extensive, but it doesn't
contain the info I needed. I went on to search many other parts of the MS
realm.

In my experience of this situation: I would have been extremely grateful to
find some direction. To me, the question of whether MS is the seller or
simply makes the referral to a seller is academic---I'm not trying to enforce
any kind of e-commerce legislation here--I just think, in the future, with an
index entry, a few links and probably fewer than 50 words, Microsoft could
make things easier for other headscratchers in similar circumstances. That's
my suggestion.

(To all: I'm sorry if my original post sounded shrill and/or too stupid for
an unsarcastic response.)

Hmmm - marketplace to me means a place where several diverse sellers
converge to offer goods of varying types. It never connotes a particular
vendor will be the only seller present at the venue.

If it said Nordstrom's, then I would expect only Nordstrom's items for
sale - since it does not, I would not expect only to find Nordstrom's items.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, catfishfred asked:

| Thank you for pointing that out, G&O. You're right, I either did not
| read or recall reading that notice. It's a nice notice, but it
| doesn't directly address the question of how to receive a refund.
| Should that be obvious? Maybe, but it wasn't obvious to silly
| bottomfeeder me. At any rate, my original suggestion in the subject
| of this string is still valid.
|
| Why not, in the interest of customer service, repeat and even clarify
| in the index--in non-Legalese-- the statement you quoted?
| Informational redundance is a good thing in general, especially when
| dealing with peoples' money. Even moreso when MS claims to offer a
| "Marketplace," no matter how that marketplace actually operates
| behind the scenes. "Marketplace" means something other than "referral
| to re-sellers."
|
|
| "garfield-n-odie" wrote:
|
|| You're barking up the wrong tree (or maybe swimming up the wrong
|| creek?). Services advertised on Marketplace are usually not
|| provided by Microsoft. In fact, there is a notice at the bottom
|| of each listing that says:
||
|| "Clicking certain links on this page will transfer you to a
|| non-Microsoft Web site that is solely under the control of a
|| party unaffiliated with Microsoft. Microsoft has not tested the
|| products or services offered on such Web sites and shall not be
|| responsible for any content, product, or service offered on such
|| Web sites."
||
|| If you are dissatisfied with a service you purchased, you should
|| address your complaint to the service offeror, which is not
|| Microsoft. This should be obvious.
||
||
|| catfishfred wrote:
||| This should be obvious.
|||
||| If a product is not delivered, and yet billed on a credit card, is
||| the only recourse to have ones bank freeze the account and dispute
||| the charge?
|||
||| Not even this discussion group has a discussion group for general
||| consumer satisfaction.
|||
||| I went through the rigamarole of trying to "open a customer credit
||| memo." It was a suspiciously serpentine process that ended, time
||| after time, withe "PAGE UNAVAILABLE." I'm out almost $68; I'm a
||| loyal customer; how long is it going to take to find somebody to
||| help me?
|||
||| ----------------
||| This post is a suggestion for Microsoft, and Microsoft responds to
||| the suggestions with the most votes. To vote for this suggestion,
||| click the "I Agree" button in the message pane. If you do not see
||| the button, follow this link to open the suggestion in the
||| Microsoft Web-based Newsreader and then click "I Agree" in the
||| message pane.
|||
|||
http://www.microsoft.com/office/com...6d1f5ba1b3b2&dg=microsoft.public.officeupdate