Registry is not updated

[avi]

Hello,

The installer of my application creates a key with a value in the
registry. The application checks for the key in order to work

One of the users could not work with the application and i have good
reasons to suspect that the installer was not able to write to the
registry. No warnings are issued during the installation

Could you think about a factor that prevents the installer to update
the registry and creeate the proper key?

Please help urgently

Thanks a lot
Avi

 

[Bill Renaud]

Are they running Windows Vista? I have read somewhere that Vista makes a
"copy" (of a subset?) of the registry for use by install programs, to keep
them from overwriting areas or keys that they are not supposed to. If the
application is then given a different "copy" or subset of the normal
registry to work with at run-time, then maybe it can't fetch the value that
it is looking for.

Just a wild guess.

 

[avi]

Are they running Windows Vista? I have read somewhere that Vista makes a
"copy" (of a subset?) of the registry for use by install programs, to keep
them from overwriting areas or keys that they are not supposed to. If the
application is then given a different "copy" or subset of the normal
registry to work with at run-time, then maybe it can't fetch the value that
it is looking for.

Just a wild guess.

 

[avi]

No they are using older versions

Thanks
Avi