Registry Key Corruption

[Martin]

I'm running Word XP and Adobe Acrobat 5.0 on Windows XP.
Adobe software automatically installed an "Acrobat" menu
in the Word menu bar. This extra menu is tied to Adobe PDF
Maker and shows PDF conversion options.

In addition to the "Acrobat" menu, there are 3 custom
menus that I have added to Normal.dot. These menus provide
quick access to headings, body text styles, and table text
styles that I have created.

Here is the problem: for some reason, the "Headings" menu
keeps disappearing. When I open the "Acrobat" menu,
however, I see all of the "Headings" styles, but all of
the "Acrobat" menu options are gone.

I understand that this indicates corruption in the 10.0
registry key under this path:
KEY_Current_User\Software\Microsoft\Office\10.0.

Twice, already, I have deleted this key, forcing Word to
recreate a new one. The next time that I open Word, I see
that the menus have returned to their original state. Then
I open the "Tools > Options" menu to redefine my
preferences. Upon exiting the "Options" menu, I see that
the menu corruption has returned.

This corrupt key is causing other registry keys to become
corrupt. The bulleted text styles keep changing, for
example. I reapply the original formatting, but the
changes don't hold.

I see no way to stop the 10.0 registry key from getting
corrupted, and it's fouling up the whole application. Do
you have any suggestions?

 

[Beth Melton]

Hi Martin,

HKEY_Current_User\Software\Microsoft\Office\10.0 holds personal
preferences for Office. I'm not sure where you found this information
but the only key in the branch that holds Toolbar information for Word
is: HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Data,
specifically the Toolbars value.

It holds toolbar protection state and position. A symptom of a
corrupted Toolbars value in the key is when all of the command bars
(menu/toolbars) are missing.

Recreating the Office\10.0 branch in the Registry sets your personal
preferences back to the defaults so I'd say you are setting a
preference in Tools/Options which is somehow interfering with the
display of your menus.

What options did you change exactly?

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~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

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