reinstall microsoft office

[larryg3]

Two years ago I purchased this computer with XP. Then I purchased a copy of
Microsoft Office Teacher Student edition. I have the trial key , but not the
full product key. I know I bought the full edition because I have been using
it fo 2 years. I know MS has my registration for this product because they
said I would have to continue to prove I was a teacher. I just had to
reformat my harddrive and of course lost the installed program. Now I just
have a trial version. I paid for a full version and MS has record of that.
I have been passed around from phone number to phone number and no one will
help me. How do I get MS to look up the registration that they have on file
and upgrade the product to full as I paid for it.
Any help would be appreciated.

 

[JoAnn Paules [MVP]]

Microsoft cannot look you up to tell you what your product key is. And even
if they could, how would they know that you are who you say your are?

Do you have some sort of proof of purchase for your STE? A receipt or
something?

 

[DL]

Afraid it is the users responsibility to keep installation media and keys in
a safe location.
Even when you have origonal receipts MS cannot replace 'old' media, eg
Office2k

 

[Bob I]

The question is, do YOU have the documentation/proof of purchase and the
media? If so, follow the instructions in this link.
How to obtain a new product key for Office program setup.
http://support.microsoft.com/default.aspx?scid=kb;en-us;823570

 

[JoAnn Paules [MVP]]

That's where I was headed.

--

JoAnn Paules
MVP Microsoft [Publisher]