Reinstall Outlook 2007 following hard drive crash

[Nycerbarb]

We had a sudden hard drive failure last week in a 4 mo. old Dell still under
warranty. Dell sent a new drive.

I have reinstalled Outlook 2007 on the new drive, but I am unable to
establish an email connection. I have checked and rechecked the user ID,
password and server names. I have tried to connect with the Norton 360
firewall turned off. No success.

My license is a single use copy. I am wondering, if Outlook won't connect
because it has been installed on a new hard drive with a different serial
number. If so, how do I get microsoft to allow it? If not, what else can I
try to get my email connection working? Could it be a firewall issue?

This machine is running Vista Business.

I have a 2nd question. I am still able to read many files on the old hard
drive. Is there anyway I can get my outlook settings from the old drive and
install them on the new? or do I just have to set everything up again from
scratch? I am not talking about the pst. I was able to recover it.

Thanks for any help.

 

[DL]

When you reinstalled win, did you also use the drivers disk supplied by
dell?
Does IE function / connect?

 

[Nycerbarb]

DL thank you for your response.

The new drive came with Windows already installed. All I had to do was
connect it, and then set up my user.

Both IE and Firefox work fine.

Nycerbarb

 

[DL]

Uninstall Norton, maybe also use the tool on Norton site to completely
remove, reboot, retest
Presumably the connection type is correctly set in Internet Options
And Outlook isnt set 'offline' (File Menu)

 

[Nycerbarb]

DL

Thanks for the suggestions. I will check/try all these things and let you
know how that works out or if I have any questions.

Nycerbarb

 

[Nycerbarb]

Hi DL =

thank you again for all your suggestions. before uninstalling anything I
decided to check with my ISP one more time. It turns out the outgoing port
setting was incorrect. That fixed the problem.

Nycerbarb

 

[DL]

Glad its all sorted

Hi DL =

thank you again for all your suggestions. before uninstalling anything I
decided to check with my ISP one more time. It turns out the outgoing
port
setting was incorrect. That fixed the problem.

Nycerbarb