reinstallation of Office:mac v.X

[bnovark]

Hi,
My G4 mac is running OS 10.2.8. I have used the academic edition of
Office:mac v.X for several years. Recently had some problems, removed
Office per instructions, resolved problems and reinstalled Office.
When the "Personalize this Product" screen comes & I enter the
product key code on the OfficeCD envelope, I get an error message
telling me that the code is invalid. What's going on? Any & all help
appreciated.
Thanks in advance,.
Bruce

 

[Mickey Stevens]

Make sure that you are entering the CD key correctly. Assuming you got the
software from a reputable source, the CD key should work properly. If you
continue to have problems, contact Microsoft Product Support Services to
request a new key. You will need proof of ownership.
<http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS>

 

[Diane Ross]

The Product Key itself can be corrupt:

<http://www.entourage.mvps.org/troubleshoot/user_exp.html#user7>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[Bob Greenblatt]

Hi,
My G4 mac is running OS 10.2.8. I have used the academic edition of
Office:mac v.X for several years. Recently had some problems, removed
Office per instructions, resolved problems and reinstalled Office.
When the "Personalize this Product" screen comes & I enter the
product key code on the OfficeCD envelope, I get an error message
telling me that the code is invalid. What's going on? Any & all help
appreciated.
Thanks in advance,.
Bruce

In addition to all the other comments, look carefully at the key, and make
sure you don't enter eight instead of B, 6 instead of b, etc. and vice
versa