Reinstalling Office XP following a hard drive failure

[Phil]

I purchased a Dell PC with Win2000 and Office XP
installed. The hard drive died and Dell sent a
replacement. I reloaded Win2000 which works fine. When I
reloaded Office XP and entered the Key Number from the CD
Rom case, it said that one is already in use and game me a
number of times I could use it before registering it
permanently again.

Dell says they don't keep the information. I don't know
that that is the same CD Rom set that came from Dell. It
has been used by 2 or 3 people in 2 or 3 different
locations in our office. The disks don't always follow
the PC. Since it was OEM installed, how can I get Windows
to allow it to register and work again? The dead hard
drive has my working key number on it!

 

[Chris Schatte]

Phil,
If you have your service tag number open a support issue with Dell thru your account online. You should be able to order (free) the original oem software that came with the machine as a replacement if still under warranty.
If successful keep/label your software for your machine. They usually have a short delivery time on warrantied software/hardware replacement.
All support for your software comes from Dell since it is oem.

Chris Schatte