Reinstalling Office XP upgrade

[casket44]

My computer was hit by a virus and I had to do a complete restore. Now I
want to reinstall my copy of Office XP Standard upgrade but I no longer have
my previous version of Office that the upgrade is looking for. Microsoft
wants a fee for technical support which I would prefer not to pay. How can I
bypass this requirement? My upgrade was legally purchased and registered
with Microsoft when originally installed.

 

[Milly Staples [MVP - Outlook]]

You need the qualifying product to use an upgrade version. When you used
the upgrade version, you basically incorporated the qualifying product as a
part of the upgrade license.

Without the qualifying product, you cannot install the upgrade. You may
find an old Works disc lying around that you can use for upgrade.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, casket44 asked:

| My computer was hit by a virus and I had to do a complete restore.
| Now I want to reinstall my copy of Office XP Standard upgrade but I
| no longer have my previous version of Office that the upgrade is
| looking for. Microsoft wants a fee for technical support which I
| would prefer not to pay. How can I bypass this requirement? My
| upgrade was legally purchased and registered with Microsoft when
| originally installed.