J
John Armour
When I reinstalled Outlook 2000 on my machine, I set it
up with the |Internet Email Only" option and therefore I
suffer from the blank cached password and the inability
to have the app remember the password. This is driving
me nuts as every 10 minutes I have to enter the password
to check for new mail.
The support page has the following article but it is
a "workaround" not a fix. How can I fix this situation
once and for all? Will a remove and reinstall work?
Will an Outlook 2003 install fix it? I would prefer to
stay with 2000 for the time being but will do what is
necessary.
Thanks.
John Armour
OL2000: (IMO) Password Settings Are Not Retained and a
Blank Password Is Cached in Outlook
View products that this article applies to.
Note These procedures only apply if you have installed
Outlook with the Internet Mail Only option. To determine
your installation type, click About Microsoft Outlook on
the Help menu. If you have the Internet Mail Only option
installed, you see "Internet Mail Only".
For information about the differences between Microsoft
Outlook and Microsoft Outlook Express e-mail clients,
click the following article number to view the article in
the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook
Express
IMPORTANT: This article contains information about
modifying the registry. Before you modify the registry,
make sure to back it up and make sure that you understand
how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the
registry, click the following article number to view the
article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you set up a new e-mail account in Outlook that
connects to an Internet Message Access Protocol (IMAP)
server, and you configure Outlook to not remember your
password, you may find that the password settings that
you configured are not retained after you send or check
your e-mail for the first time. For example, after you
check your e-mail for the first time, logon information
and password settings are reset and the Remember password
check box on the Server tab is selected.
As a result, Outlook may cache a blank password, and you
may no longer have to access your e-mail account.
CAUSE
This issue occurs when Outlook changes the following
registry entry from a value of 2 to a value of 3:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\OMI
Account Manager\Accounts\<AccountNumber>\SMTP Use Sicily
When the SMTP Use Sicily entry is set to 3, Outlook uses
Simple Mail Transfer Protocol (SMTP) logon information
instead of using logon information from the incoming
server. When this issue occurs, the value that is set for
the following registry entry does not change:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\OMI
Account Manager\Accounts\<AccountNumber>\SMTP Prompt for
Password
If the SMTP Prompt for Password entry is set to 0,
Outlook caches the password. As a result, if no password
is specified and the password is blank, Outlook remembers
the blank password.
WORKAROUND
To work around this issue, set the SMTP Prompt for
Password registry entry to 1 after you set up and
configure your e-mail account. By doing so, Outlook does
not try to remember a blank password even though your
account settings are changed to use SMTP logon
information. To set the SMTP Prompt for Password registry
entry to 1:
WARNING: If you use Registry Editor incorrectly, you may
cause serious problems that may require you to reinstall
your operating system. Microsoft cannot guarantee that
you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Locate the following registry entry:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\OMI
Account Manager\Accounts\<AccountNumber>
In the right pane, double-click SMTP Prompt for Password.
In the Value data box, type 1, and then click OK.
Quit Registry Editor.
MORE INFORMATION
For additional information about how to set up e-mail
accounts in Outlook with the Internet Mail Only option,
click the following article number to view the article in
the Microsoft Knowledge Base:
195787 OL2000: (IMO) How to Create a New E-mail Account
with Internet Only Support
195578 OL2000: (IMO) How to Set Up Internet Mail Accounts
Steps to Reproduce the Problem
Start Outlook and configure an e-mail account that uses
IMAP to log on to a Microsoft Exchange Server computer.
To do so:
On the Tools menu, click Accounts.
Click the Mail tab, and then double-click your e-mail
account.
Click the Servers tab.
Click to clear the Password check box (if it is not
already cleared).
Under Incoming Mail Server, make sure that your account
name appears in the Account name box and the Password box
appears dimmed and is unavailable.
Under Outgoing Mail Server Password, click to select the
My server requires authentication check box, and then
click Settings.
Click to select the Use same settings as my incoming
server check box, and then click OK.
Compose and send an e-mail message.
In the Internet E-mail dialog box, type your password in
the Password box, and then click OK.
On the Tools menu, click Accounts.
Click the Mail tab, and then double-click your e-mail
account.
Click the Servers tab.
Under Outgoing Mail Server, click Settings.
The Log On using and the Remember password check boxes
are selected.
The information in this article applies to:
Microsoft Outlook 2000
Last Reviewed: 9/24/2003 (3.0)
Keywords: kbnofix kbBug KB816481
up with the |Internet Email Only" option and therefore I
suffer from the blank cached password and the inability
to have the app remember the password. This is driving
me nuts as every 10 minutes I have to enter the password
to check for new mail.
The support page has the following article but it is
a "workaround" not a fix. How can I fix this situation
once and for all? Will a remove and reinstall work?
Will an Outlook 2003 install fix it? I would prefer to
stay with 2000 for the time being but will do what is
necessary.
Thanks.
John Armour
OL2000: (IMO) Password Settings Are Not Retained and a
Blank Password Is Cached in Outlook
View products that this article applies to.
Note These procedures only apply if you have installed
Outlook with the Internet Mail Only option. To determine
your installation type, click About Microsoft Outlook on
the Help menu. If you have the Internet Mail Only option
installed, you see "Internet Mail Only".
For information about the differences between Microsoft
Outlook and Microsoft Outlook Express e-mail clients,
click the following article number to view the article in
the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook
Express
IMPORTANT: This article contains information about
modifying the registry. Before you modify the registry,
make sure to back it up and make sure that you understand
how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the
registry, click the following article number to view the
article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you set up a new e-mail account in Outlook that
connects to an Internet Message Access Protocol (IMAP)
server, and you configure Outlook to not remember your
password, you may find that the password settings that
you configured are not retained after you send or check
your e-mail for the first time. For example, after you
check your e-mail for the first time, logon information
and password settings are reset and the Remember password
check box on the Server tab is selected.
As a result, Outlook may cache a blank password, and you
may no longer have to access your e-mail account.
CAUSE
This issue occurs when Outlook changes the following
registry entry from a value of 2 to a value of 3:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\OMI
Account Manager\Accounts\<AccountNumber>\SMTP Use Sicily
When the SMTP Use Sicily entry is set to 3, Outlook uses
Simple Mail Transfer Protocol (SMTP) logon information
instead of using logon information from the incoming
server. When this issue occurs, the value that is set for
the following registry entry does not change:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\OMI
Account Manager\Accounts\<AccountNumber>\SMTP Prompt for
Password
If the SMTP Prompt for Password entry is set to 0,
Outlook caches the password. As a result, if no password
is specified and the password is blank, Outlook remembers
the blank password.
WORKAROUND
To work around this issue, set the SMTP Prompt for
Password registry entry to 1 after you set up and
configure your e-mail account. By doing so, Outlook does
not try to remember a blank password even though your
account settings are changed to use SMTP logon
information. To set the SMTP Prompt for Password registry
entry to 1:
WARNING: If you use Registry Editor incorrectly, you may
cause serious problems that may require you to reinstall
your operating system. Microsoft cannot guarantee that
you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Locate the following registry entry:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\OMI
Account Manager\Accounts\<AccountNumber>
In the right pane, double-click SMTP Prompt for Password.
In the Value data box, type 1, and then click OK.
Quit Registry Editor.
MORE INFORMATION
For additional information about how to set up e-mail
accounts in Outlook with the Internet Mail Only option,
click the following article number to view the article in
the Microsoft Knowledge Base:
195787 OL2000: (IMO) How to Create a New E-mail Account
with Internet Only Support
195578 OL2000: (IMO) How to Set Up Internet Mail Accounts
Steps to Reproduce the Problem
Start Outlook and configure an e-mail account that uses
IMAP to log on to a Microsoft Exchange Server computer.
To do so:
On the Tools menu, click Accounts.
Click the Mail tab, and then double-click your e-mail
account.
Click the Servers tab.
Click to clear the Password check box (if it is not
already cleared).
Under Incoming Mail Server, make sure that your account
name appears in the Account name box and the Password box
appears dimmed and is unavailable.
Under Outgoing Mail Server Password, click to select the
My server requires authentication check box, and then
click Settings.
Click to select the Use same settings as my incoming
server check box, and then click OK.
Compose and send an e-mail message.
In the Internet E-mail dialog box, type your password in
the Password box, and then click OK.
On the Tools menu, click Accounts.
Click the Mail tab, and then double-click your e-mail
account.
Click the Servers tab.
Under Outgoing Mail Server, click Settings.
The Log On using and the Remember password check boxes
are selected.
The information in this article applies to:
Microsoft Outlook 2000
Last Reviewed: 9/24/2003 (3.0)
Keywords: kbnofix kbBug KB816481