Reminders out of sync depending on the view

[slemmer]

In the Calendar function of Outlook 2003 SP-2, the user reported whenever she
sets up an appointment, her reminder time is 18 hours beforehand. I checked
her reminder defaults in her calendar – it is set for 15 mins. Here is what
I observed:

If the user creates a new appointment from the menu bar (Actions, New
Appointment), or selects the New Appointment button from the tool bar, the
reminder fields shows 15 mins.

If the user creates an appointment in either the 1 day or 5 day view, the
system correctly shows the selected time; in this case 15 minutes.

If the user creates an appointment in either the 7 day or 31 day view, the
system incorrectly shows the reminder as 18 hours.

Since the user never had the chance to manually change the reminder time,
where is the setting for 18 hours coming from, and how do I change it to use
the calendar option settings?

Thanks

Stephen

 

[Milly Staples [MVP - Outlook]]

If the user consistently uses File->New->Appointment, the default will be to
use the user's defined Appointment reminder. If the user double clicks in
the calendar to create the item, an Event item will be created, which has
the default of 18 hours and cannot be changed except manually.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head scratching, slemmer asked:

| In the Calendar function of Outlook 2003 SP-2, the user reported
| whenever she sets up an appointment, her reminder time is 18 hours
| beforehand. I checked her reminder defaults in her calendar – it is
| set for 15 mins. Here is what I observed:
|
| If the user creates a new appointment from the menu bar (Actions, New
| Appointment), or selects the New Appointment button from the tool
| bar, the reminder fields shows 15 mins.
|
| If the user creates an appointment in either the 1 day or 5 day view,
| the system correctly shows the selected time; in this case 15 minutes.
|
| If the user creates an appointment in either the 7 day or 31 day
| view, the system incorrectly shows the reminder as 18 hours.
|
| Since the user never had the chance to manually change the reminder
| time, where is the setting for 18 hours coming from, and how do I
| change it to use the calendar option settings?
|
| Thanks
|
| Stephen

 

[slemmer]

That doesn't sound right - why would the default show up for the 1 and 5 day
views, and not for 7 and 31 day views? When I tried it on my own desktop and
others, I find that the default reminder settings are consistently correct.