Removing Old Email Addresses in Outlook

[Tom Blake]

No matter what I do Outlook 11 continues to add old email
addresses along with the new email address in the to or
cc line causing returned emails. Any ideas?

 

[Mike Williams [MVP]]

No matter what I do Outlook 11 continues to add old email
addresses along with the new email address in the to or
cc line causing returned emails. Any ideas?

Is this before or after you hit send?


Mike Williams - Office MVP http://www.mvps.org/faq/

Please respond in the same thread on this newsgroup - not by email!
Include details of your application and Windows versions, plus any
service pack updates. Answers may also be found by reading recent
posts, checking the FAQs or searching the relevant Google archive at.
http://groups.google.com/groups?group=microsoft.public

 

[Guest]

-----Original Message-----


Is this before or after you hit send?


Mike Williams - Office MVP http://www.mvps.org/faq/

Please respond in the same thread on this newsgroup - not by email!
Include details of your application and Windows versions, plus any
service pack updates. Answers may also be found by reading recent
posts, checking the FAQs or searching the relevant Google archive at.
http://groups.google.com/groups?group=microsoft.public


.
After send. When sending a new email, Outlook uses the

outdated email address. Tom

 

[Jocelyn Fiorello [MVP - Outlook]]

So you're saying that these addresses don't appear anywhere in the To or CC
fields before you hit Send? If you only see a name in the To or CC box,
when you double-click on it, does it show the address you want or the
address you DON'T want?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[Tom Blake]

It shows both addresses in auto complete, but only the
correct address in the to or cc line. However, it trys
to send to the obsolete address. I searched for the
obsolete address in all files and with regedit. Found
only one entry in regedit and removed it, but the problem
continues. It looks like there is a bug in autocomplete
to me. Tom

 

[Jocelyn Fiorello [MVP - Outlook]]

All of the AutoComplete entries are stored in a file with a .NK2 extension.
The file can't be opened for editing, but you can delete individual entries.
When you're entering a name and the list pops up, highlight the bad entry
and press Delete. If you have a lot of bad entries and would rather just
start over, delete the whole .NK2 file. If you're using Windows 2000 or XP,
you'll need to look in hidden and system folders to find that file and many
other Outlook files; it also helps to have file extensions visible in
Windows Explorer since so many files share the same filename except for the
extension.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[Tom Blake]

Thanks Jocelyn, That seems to have solved the problem,
but I would strongly encourage Microsoft to include a fix
for Outlook that would allow you to edit autocomplete
addresses without having to eliminate them all. Just
think about the many times that email addresses change --
you could end up with a string of 3, 4 or 5 invalid
addresses. A simple edit program would solve the problem.

Thanks,

Tom Blake

 

[Jocelyn Fiorello [MVP - Outlook]]

Feel free to pass along your concerns and suggestions to Microsoft at
(e-mail address removed) (put Outlook in the subject line). Microsoft does read
the e-mails sent to these addresses, and the more users requesting a certain
feature, the more likely it will be implemented in the future.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In