Renewing Office 2007

[Nick Reeve]

My subscription to Office 2007 expired at the end of November 2008. Office
has been telling me to renew, but when I click on the button presented to me
I get sent to Internet Explorer and the page says:
"Thanks for your interest in buying Microsoft products. We are sorry, but we
are unable to identify your requested product. Please visit a local Microsoft
retailer store to purchase your desired product."
Can anyone help? I'm running Windows XP Home, SP2.

 

[JoAnn Paules]

Do you mean a trial version?

 

[JW]

Hi JoAnn,
I've encountered this problem as well. I've entered the Trial 25-character
product key that I got from one of the Office websites. So, now my Office is
in 60-day Trial mode. When I click 'Convert' button to convert it to full
version, it showed me the 'Convert to Full version of Microsoft Office' page
where there are 2 options available; 'Enter Product Key' and 'But Product Key
Online'.

So, I chose the 2nd option 'Buy Product Key Online'. The next thing is IE is
activated and brought me to https://pa.one.microsoft.com/Error.aspx with the
message:-

"Thanks for your interest in buying Microsoft products. We are sorry, but we
are unable to identify your requested product. Please visit a local Microsoft
retailer store to purchase your desired product."

What is wrong? The Office I'm trying to convert is Office Home and Student
2007 edition.

So, I tried on another PC with Office 2007 Professional. Got the
25-character Trial key for it and did the same thing like the above. But
instead of getting the message above, I was brought to
https://pa.one.microsoft.com/portal.aspx?..... which asked for the country
I'm in. This should be the correct page I supposed.

It seems like the page doesn't recognize Office Home and Student 2007 but
recognize Office Professional 2007. I'm confused now. LOL!

I hope you can help because I've went through quite a lot of sites but no
answer to this one. Now even any Knowledge Base about this.

You are my 2nd last resort before I consult it with a Microsoft Technical
Account Manager. I'm from an OEM btw and my company is planning on bundling
Office Home and Student 2007 with out PCs.

Thanks in advance.

Do you mean a trial version?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

My subscription to Office 2007 expired at the end of November 2008. Office
has been telling me to renew, but when I click on the button presented to
me
I get sent to Internet Explorer and the page says:
"Thanks for your interest in buying Microsoft products. We are sorry, but
we
are unable to identify your requested product. Please visit a local
Microsoft
retailer store to purchase your desired product."
Can anyone help? I'm running Windows XP Home, SP2.

 

[Milly Staples [MVP - Outlook]]

Are you in one of the countries where Microsoft trialed a subscription
service? If yes, then try looking it up on your localized Office Online
pages.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Nick Reeve asked:

| My subscription to Office 2007 expired at the end of November 2008.
| Office has been telling me to renew, but when I click on the button
| presented to me I get sent to Internet Explorer and the page says:
| "Thanks for your interest in buying Microsoft products. We are sorry,
| but we are unable to identify your requested product. Please visit a
| local Microsoft retailer store to purchase your desired product."
| Can anyone help? I'm running Windows XP Home, SP2.

 

[JW]

Any help would be much appreciated.

I'm in Malaysia. Vista country code set to Malaysia. Using a Malaysia IP
address.

Unfortunately, there's no localized Office Online page for Malaysia.

 

[Peter Foldes]

Yes there is. Look in the following table and look at Malaysia. They even have a
tool free number

https://licensing.microsoft.com/eLicense/L1033/overview.asp