"Repairing" MS Office Professional 2003 - Outlook

[Tiny]

Question #1: If I use the MS Office Pro CD to "repair" Outlook, will it
resolve the following issues and will all of my settings, emails, rules, etc.
remain intact?

#1 Issue: For some reason, one of my friends is receiving emails from me,
but I am not receiving emails from her. Since the emails appear in my AT&T
Web Mail Inbox, but do not come through on Outlook, AT&T says that there is a
problem with Outlook.

#2 Issue: I have a rule created for emails from a particular person to go
into the Inbox. However, when emails from this person arrive, you see it for
a second in the Inbox, and then it disappears. It is not in any folder...not
in Deleted Items...not in Junk Mail (or Qurb, etc.)...nowhere; it just
disappears.

#3 Issue: In Tools|Options, I have checked the box to add people I email to
the Safe Senders List and add Contacts to the Safe Senders List. However,
email from several clients repeatly go into the Bulk folder. I added them to
my Contacts, but they still have "[Bulk] Re: xxx" in the Subject line, and
continue to go into the Bulk folder.

Question #2: Are the Contacts and Address Book two separate files? When I
recently replace the hard drive in one of my computers, I copied the
Outlook.pst file from the old hard drive to the new one. All my Contacts show
up, but nothing is in my Address Book. Is there a way to import all Contacts
into the Address Book?

Thanks, in advance, for your help!

 

[Hal Hostetler [MVP P/I]]

Question 1 - Maybe, but I doubt re-installing/repairing will solve the
problems. A repair/re-install will have no effect on your settings, emails,
rules, etc.

Issues 1, 2, & 3 all sound like profile corruption. This is easily possible
if you overwrote an existing .PST file when you performed the copy in
question 2. Create a new Outlook profile and see if these issues persist.

Question 2 - there is no Address Book anymore. Back in the Outlook 97/98
days, Outlook had a Personal Address Book (.PAB) that was replaced by the
Contacts folder in Outlook 2000 (though 2000 still supported the .PAB).
With Outlook 2003, the Personal Address Book was dropped completely, though
you can still access one. With Outlook 2007, you can't even access a .PAB,
though you can still import the contents of one into Contacts.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Tiny]

Thanks for your response. We (AT&T and I) did delete the profile and create a
new one. But, that did not resolve the issue with emails from one place
briefly appearing in Inbox and then disappear. For instance, I have a Hotmail
account. If I try to forward an email from that account to my AT&T account, I
see it for a second and then it's gone...not in any folder.

These problems are occurring on my primary computer; this is not the
computer that I replaced the hard drive in.

Another issue: Even though I have selected to keep email on the server, not
all (some, but not all) do not come through on my laptop computer. They are
on the primary computer and in my AT&T Web Mail account, but not on my laptop
(all computers use Windows XP (one with XP Home, one with XP Professional,
and one with XP Media) and I use MS Outlook on all computers.

Question 1 - Maybe, but I doubt re-installing/repairing will solve the
problems. A repair/re-install will have no effect on your settings, emails,
rules, etc.

Issues 1, 2, & 3 all sound like profile corruption. This is easily possible
if you overwrote an existing .PST file when you performed the copy in
question 2. Create a new Outlook profile and see if these issues persist.

Question 2 - there is no Address Book anymore. Back in the Outlook 97/98
days, Outlook had a Personal Address Book (.PAB) that was replaced by the
Contacts folder in Outlook 2000 (though 2000 still supported the .PAB).
With Outlook 2003, the Personal Address Book was dropped completely, though
you can still access one. With Outlook 2007, you can't even access a .PAB,
though you can still import the contents of one into Contacts.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

Question #1: If I use the MS Office Pro CD to "repair" Outlook, will it
resolve the following issues and will all of my settings, emails, rules, etc.
remain intact?

#1 Issue: For some reason, one of my friends is receiving emails from me,
but I am not receiving emails from her. Since the emails appear in my AT&T
Web Mail Inbox, but do not come through on Outlook, AT&T says that there is a
problem with Outlook.

#2 Issue: I have a rule created for emails from a particular person to go
into the Inbox. However, when emails from this person arrive, you see it for
a second in the Inbox, and then it disappears. It is not in any folder...not
in Deleted Items...not in Junk Mail (or Qurb, etc.)...nowhere; it just
disappears.

#3 Issue: In Tools|Options, I have checked the box to add people I email to
the Safe Senders List and add Contacts to the Safe Senders List. However,
email from several clients repeatly go into the Bulk folder. I added them to
my Contacts, but they still have "[Bulk] Re: xxx" in the Subject line, and
continue to go into the Bulk folder.

Question #2: Are the Contacts and Address Book two separate files? When I
recently replace the hard drive in one of my computers, I copied the
Outlook.pst file from the old hard drive to the new one. All my Contacts show
up, but nothing is in my Address Book. Is there a way to import all Contacts
into the Address Book?

Thanks, in advance, for your help!

 

[Brian Tillman]

Question #1: If I use the MS Office Pro CD to "repair" Outlook, will
it resolve the following issues and will all of my settings, emails,
rules, etc. remain intact?

#1 Issue: For some reason, one of my friends is receiving emails from
me, but I am not receiving emails from her. Since the emails appear
in my AT&T Web Mail Inbox, but do not come through on Outlook, AT&T
says that there is a problem with Outlook.

No. It's likely not an Outlook issue.

#2 Issue: I have a rule created for emails from a particular person
to go into the Inbox. However, when emails from this person arrive,
you see it for a second in the Inbox, and then it disappears. It is
not in any folder...not in Deleted Items...not in Junk Mail (or Qurb,
etc.)...nowhere; it just disappears.

Not likely. Probably due to your antivirus or -spam program scanning
incoming mail.

#3 Issue: In Tools|Options, I have checked the box to add people I
email to the Safe Senders List and add Contacts to the Safe Senders
List. However, email from several clients repeatly go into the Bulk
folder. I added them to my Contacts, but they still have "[Bulk] Re:
xxx" in the Subject line, and continue to go into the Bulk folder.

No. Outlook doesn't have a "Bulk" folder and never adds "[Bulk]" to the
subect. That's a server issue.

Question #2: Are the Contacts and Address Book two separate files?

No. The Address Book is just a vew of your Contacts folder. Moreover,
Contacts is not a file. It is a structure in your Personal Folders file,
the same file that holds your calendar, email, tasks, notes, and all the
rest of Outlook's data. It's all in one file.

When I recently replace the hard drive in one of my computers, I
copied the Outlook.pst file from the old hard drive to the new one.
All my Contacts show up, but nothing is in my Address Book. Is there
a way to import all Contacts into the Address Book?

Thats because you didn't connect your PST to your mail profile properly.
See this: http://support.microsoft.com/kb/287563/en-us