Repeated error message in Entourage 2008

[Katy-did]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Email Client: pop

after syncing my Blackberry pocketmac today, every time I open Entourage 2008, i get an error message EVERY 3 Seconds!

It does not matter what i choose to do: Send a report, don't send, close the box, restart the sync...it just keeps popping up a new window every 3 seconds.

I've restarted the computer.

I've uninstalled and reinstalled PocketMac

Nothing is working.

Any ideas, please?

with thanks

Katie

 

[Katy-did]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Email Client: pop

after syncing my Blackberry pocketmac today, every time I open Entourage
2008, i get an error message EVERY 3 Seconds!

It does not matter what i choose to do: Send a report, don't send, close the
box, restart the sync...it just keeps popping up a new window every 3
seconds.

I've restarted the computer.

I've uninstalled and reinstalled PocketMac

Nothing is working.

Any ideas, please?

You might start by telling us the actual error message. ; )

It never ceases to amaze me how often people will ask for help while
simultaneously refraining from providing the single most crucial piece
of information required to help them!

--
Send responses to the relevant news group rather than to me, as
E-mail sent to this address may be devoured by my very hungry SPAM
filter. Due to Google's refusal to prevent spammers from posting
messages through their servers, I often ignore posts from Google
Groups. Use a real news client if you want me to see your posts.

JR
[/QUOTE]

Good Point!

Here is the error message:

Microsoft Error Reporting

Microsoft Sync Services has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were working on something, the information you were working on might be lost.
[ ] Restart Microsoft Sync Services

Please Tell Microsoft about this problem.

Microsoft Sync Services created an error report that you can send to help us improve Microsoft Sync Services. We will treat this report as confidential and anonymous.

{More Information} {send} {Don’t send}

ANy ideas??? Please?

katie

 

[Diane Ross]

Here is the error message:

Microsoft Error Reporting

Microsoft Sync Services has encountered a problem and needs to close. We are
sorry for the inconvenience.
If you were working on something, the information you were working on might be
lost.
[ ] Restart Microsoft Sync Services

Please Tell Microsoft about this problem.

Microsoft Sync Services created an error report that you can send to help us
improve Microsoft Sync Services. We will treat this report as confidential and
anonymous.

{More Information} {send} {Don¹t send}

When the window pops up you have a choice to view the log. Click on the More
Information. Copy and paste that into a message. Usually, it takes a
developer to read these, but it might give us a clue.

You can try testing to see if you can repro this in a new user.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Enter account info
(set to leave on server for testing) and see if the problem happens there.

 

[Allen Palmer - The Web Copywriter]

I am having exactly the same problem. Here is the log:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-09-15 07:37:03 +1000
Application Name: Microsoft Sync Services
Application Bundle ID: com.microsoft.entourage.syncservices12
Application Signature: MSS1
Application Version: 12.1.2.080729
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x8fe18754 in ( + 0x00000000)
# 2 0x0001bf34 in __mh_execute_header + 0x0001AF34 (Microsoft Sync Services + 0x0001af34)

PPC Thread State:
srr0: 0x8fe18754 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000003 lr: 0x0001bf34 ctr: 0x8fe01000 mq:0x00000000
r0: 0x0001bf34 r1: 0x44000224 r2: 0x0171dd98 r3:0x4400025c
r4: 0x00000001 r5: 0x44000424 r6: 0x0001bef8 r7:0x000000ff
r8: 0xbffff24c r9: 0xa0b556f4 r10: 0x0184b000 r11:0x000285c8
r12: 0x00001000 r13: 0x00000000 r14: 0x00000000 r15:0xfff80000
r16: 0x82028000 r17: 0x00000000 r18: 0xbffff210 r19:0x01729740
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x01729740 r25: 0x01727630 r26: 0x01727630 r27:0x0002c6b4
r28: 0x0002c6b0 r29: 0x00030000 r30: 0x0002cce8 r31:0x06505760

Thread 1:

# 1 0x922665b8 in _atantblEntry + 0x9208BDE8 (libSystem.B.dylib + 0x000015b8)
# 2 0x922f23f0 in _atantblEntry + 0x92117C20 (libSystem.B.dylib + 0x0008d3f0)
# 3 0x923097bc in _atantblEntry + 0x9212EFEC (libSystem.B.dylib + 0x000a47bc)
# 4 0x00036fe0 in _MerpCreateSession + 0x00000A8C (merp + 0x00002fe0)
# 5 0x000366c8 in _MerpCreateSession + 0x00000174 (merp + 0x000026c8)
# 6 0x00036794 in _MerpCreateSession + 0x00000240 (merp + 0x00002794)
# 7 0x0003719c in _MerpCreateSession + 0x00000C48 (merp + 0x0000319c)
# 8 0x922a8658 in _atantblEntry + 0x920CDE88 (libSystem.B.dylib + 0x00043658)

PPC Thread State:
srr0: 0x922665b8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x922f23f0 ctr: 0x922665b0 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080880 r2: 0x00000000 r3:0x0000008d
r4: 0xe4ea1bc9 r5: 0x00000000 r6: 0x00000000 r7:0x00000000
r8: 0xee6b2800 r9: 0x00000000 r10: 0x00000000 r11:0xa041662c
r12: 0x922665b0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000907 r21: 0x00000002 r22: 0xf0080e78 r23:0x00000001
r24: 0x00000000 r25: 0xa04222b8 r26: 0xf0080930 r27:0xa04222b8
r28: 0x0000008d r29: 0xe4ea1bc9 r30: 0x00000000 r31:0x922f22b8

Loaded modules:

0: Microsoft Sync Services (12.1.2.080729 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/Microsoft Sync Services
1: merp: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
2: Netlib: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: PowerPlantCore: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
4: EntourageSynchronization: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/EntourageSynchronization.framework/Versions/12/EntourageSynchronization
5: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
6: PowerPlant: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
7: EntourageCore: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/12/EntourageCore
8: EntourageLegacy: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/EntourageLegacy.framework/Versions/12/EntourageLegacy
9: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
10: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
11: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
12: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
13: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
14: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
15: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
16: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
17: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
18: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
19: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
20: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
21: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
22: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
23: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
24: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
25: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
26: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
27: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
28: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
29: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
30: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
31: libcups.2.dylib: /usr/lib/libcups.2.dylib
32: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
33: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
34: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
35: libbsm.dylib: /usr/lib/libbsm.dylib
36: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
37: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
38: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
39: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
40: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
41: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
42: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
43: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
44: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
45: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
46: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
47: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
48: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
49: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
50: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
51: libz.1.dylib: /usr/lib/libz.1.dylib
52: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
53: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
54: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
55: libffi.dylib: /usr/lib/libffi.dylib
56: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
57: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
58: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
59: libbz2.1.0.dylib: /usr/lib/libbz2.1.0.dylib
60: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
61: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
62: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
63: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
64: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
65: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
66: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
67: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
68: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
69: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
70: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
71: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
72: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
73: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
74: libauto.dylib: /usr/lib/libauto.dylib
75: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
76: SyncServices: /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
77: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
78: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
79: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
80: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
81: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
82: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
83: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
84: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
85: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
86: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
87: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
88: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
89: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
90: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
91: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
92: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
93: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
94: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
95: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
96: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
97: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
98: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
99: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
100: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels

Operating System Information
Operating System: Mac OS X 10.5.4 (Build 9E17)
CPU: G4 (7450), Number: 1, Speed: 1666 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1054
Screen: 1280 x 854, depth = 32, ltbr = 0, 0, 854, 1280

Microsoft Application Information:
Error Reporting UUID: FEB8AA60-5A0B-408B-B552-B3D6B90E9574
Time from launch: 0 hours, 1 minutes, 1 seconds
Total errors on this client: 4

 

[Diane Ross]

I am having exactly the same problem. Here is the log:

I'll forward this to a developer. Thanks!!

I was reading an article today on Macworld "Bugs & Fixes: Dealing with CPU
overloads, part one." In the article they describe how Sync Services can
cause the CPU to max out.

Macworld | Mac 911 | Bugs & Fixes: Dealing with CPU overloads, part one
<http://tinyurl.com/628b24>

Can you check your Activity Monitor when this happens to see if the CPU is
maxing out when you get this error?

 

[Katy-did]

I just checked the Activity Monitor and it says the CPU is running somewhere between 70- 90% IDLE.

So, I don't think that's the issue with this particular problem. (I am definitely not tech minded and still relatively new to Mac....so I'm not absolutely sure....but it doesnt' sound like it to me).

Judging from what the Mac OS X10.5 :Reseeting the sync sevices folder article says.....I don't think i need to do that either. Everything seems to be up to speed. So far, only Entourage seems affected by repeatedly displaying the error message. I don't have any of the symptoms listed that would prompt me to reset.

and i'm so leary of losing any data/info.

Not sure what to try next. And i do appreciate the suggestions and input.

katie

 

[Diane Ross]

I just checked the Activity Monitor and it says the CPU is running somewhere
between 70- 90% IDLE.

That's high. Right now Entourage is 2.4 CPU.

So, I don't think that's the issue with this particular problem. (I am
definitely not tech minded and still relatively new to Mac....so I'm not
absolutely sure....but it doesnt' sound like it to me).

Judging from what the Mac OS X10.5 :Reseeting the sync sevices folder article
says.....I don't think i need to do that either. Everything seems to be up to
speed. So far, only Entourage seems affected by repeatedly displaying the
error message. I don't have any of the symptoms listed that would prompt me to
reset.

As long as you have backups you can always revert. Are you using Time
Machine?

and i'm so leary of losing any data/info.

For backup of your system daily, I suggest SuperDuper! It's a favorite for
Mac users. In the free version you can make a backup, so you can test it
out. You'll need an external drive or another partition on your hd.
Scheduling is available in the paid version only.

We've discussed using SuperDuper!(backup software) before, but this is an
excellent time to remind users about a feature it has that protects you from
system updates that so bad.

One of the options in SuperDuper! is to create what the author calls a
"Sandbox". It's used to revert to pre-update state of your OS. Here's a
description of how this option works:

A Sandbox is a bootable copy of your system, stored on another hard drive or
partition, that shares your personal documents and data with the original.
With SuperDuper!, you actually use the Sandbox as your startup volume. You
can safely install any system updates, drivers or programs in the Sandbox,
without worrying about what might happen to your system. If anything goes
wrong, you can simply start up from the original system. SuperDuper! has
preserved it in its original, pre-disaster state but all your new and
changed personal documents are totally up to date. Within minutes, you're up
and running again without having to go through a difficult and
time-consuming restore process.

SuperDuper! Is $27.95. I¹m not affiliated with the product. Just a satisfied
user. <http://www.shirt-pocket.com/>

 

[Katy-did]

Hi JR

I'm sorry...I don't think i stated what was going on very clearly.

Here is what the activity monitor is saying under the CPU column:
USER: 2-6%
SYSTEM: 2-10%
NICE: 0%
IDLE: 70-90%

I hope that's what you were asking....not a techie person, like i said, which is why I switched to Mac in the first place! LOL

my thanks again, to you and Diane for your help with this.

katie

 

[Katy-did]

Latest News!

OK...I was SO frustrated trying to retrieve email and doing everything in 3 seconds or less before I got another error message that I decided to go back and try Mac Mail.

(I used it before Microsoft office 2008 came out, but i didn't care for the format and at the time, everything "Mac" was new and a learning curve for me)

I find an option to 'import' everything from another mail program, hit the button and away we go. Now, in order to do this, Entourage must be opened. So, every few seconds, the error message is popping up. The icons at the bottom of the screen go from small to miniscule as the error messages show up in the icon bar. Every so often, I would just go up to the top Left corner and hit the 'close' button.

After about 20 - 25 minutes of the Mail importing from Entourage, I was busy closing the error messages when all of a sudden a new message about the error reporting popped up. But i was in 'close' mode so only caught a glimpse of it.

Ever since then, Entourage has been behaving beautifully!

Not sure what caused it (except it did start misbehaving around the time I synched the system with my Blackberry PocketMac program)

I feel, deep inside, that Entourage saw what I was doing. It saw that I was switching over to Mac Mail and thought to itself that it had better behave. This girl has options!!!!

I am now leary of trying a sync again, just in case that's what triggered the bazillion error messages in rapid succession.

Your thoughts?

and thanks to all who offered suggestions. I hope this solves the problem.....fingers crossed!

katie